“I purchased this a week ago at Best Buy, Pentagon City. Except on one occasion, the WD backup software does not find the device although it is visible in my directory. Anyone else had the same issue?”
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You should contact Western Digital or go to their support forums for an answer. Your chances of finding a solution would be much better there than here.
Sorry, there was a problem. Please try again later.I did not use the software that came with my WD external hard drive. With Plug & Play enabled with Windows 10, I never saw the need to use the packaged software. My WD works fine without it.
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