Questions & Answers

Q: QuestionDoes this portable drive need to be formatted before it can used? I tried using Windows Explorer to copy and paste files from my laptop to the portable drive but it does not work.

Asked 7 years ago by ss.

• A:Answer I just plugged and played with mine. As always let it automatically install the driver when first plugging it in and always always hit the remove hardware icon or turn off the comp before unplugging hard drives

  Answered 7 years ago by JohnnymilezzVerified Purchase

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionAM I REQUIRED TO USE THE ENCRYPTION FEATURE ?

Asked 7 years ago by TIGER.

• A:Answer No, you can format it and use it as you like right out of the box. I used this for my Xbox One, non-encrypted of course.

  Answered 7 years ago by 1wsflVerified Purchase

  Helpful (8)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes this have it's own power supply?

Asked 7 years ago by Anonymous.

• A:Answer No power supply needed, but it malfunctioned on me in less than a month. A real dud I am out $75.00

  Answered 7 years ago by David

  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes the Passport 2TB External USB 3.0 Portable HD come formatted for a Imac computer?

Asked 6 years ago by Brugray.

• A:Answer Out of the box, no but it's an easy fix. On your iMac is a program called Disk Utility. You can use that to reformat your disk for use on a Mac. You'll erase the disk and reformat it to work on Mac with I believe either the FAT32 or exFAT (for transferring in files larger than 4 gigs) setting. I'm not super technical, Googled the process, and in a few minutes my disk was running on my iMac. I believe a similar version of the drive is made for the Mac but at my store it was not in stock.

  Answered 6 years ago by KennyO

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan this be used to back up more than one computer?

Asked 7 years ago by Jes.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive with Hardware Encryption - Blue

• A:Answer Yes, it can be setup to backup more than one computer.

  Answered 7 years ago by BestBuyerVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionCan I connect to this device and upload via Android Bluetooth?

Asked 7 years ago by ThatGuy.

• A:Answer Not that I’m aware of

  Answered 7 years ago by ChrisVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDose a external hard drive work on the PS4

Asked 6 years ago by Erniedoggy.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive with Hardware Encryption - Yellow

• A:Answer Yes it works with the PS4, bought mine back in Dec. 2018.

  Answered 6 years ago by Jlag

  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is different from "WDBYFT0020BBL-WESN" ?

Asked 7 years ago by Vivian.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive with Hardware Encryption - Blue

• A:Answer Here are the Features if it helps... 2TB storage capacity Provides ample space for storing documents, photos, music and more. USB 3.0 interface Offers an easy-to-use connection to devices. Backward compatible with USB 2.0 for simple connection to your computer. Data transfer rates up to 5 Gbps with USB 3.0 Enable a rapid response when updating files. Automatic backup options Allow you to use compatible software to back up your files to the server. Password protection and 256-bit AES hardware encryption Help keep your files secure. Portable design Lets you take your data on the go. *500GB of WD2go® cloud storage PLUS FILERECOVERY® software included FREE! Only @ BBY One year cloud storage & Filerecovery license with included WD Discovery software.

  Answered 7 years ago by BestBuyerVerified Purchase

  Helpful (4)Unhelpful (2)ReportAnswer this question

Q: QuestionIs this compatible and does not need formatting for both mac os and windows?

Asked 6 years ago by Utku123.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive with Hardware Encryption - Blue

• A:Answer Yes, this is compatible and does not need formatting for both mac os and windows.

  Answered 6 years ago by CommunityAnswer

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionPlease explain the process to reformat the drive to a Mac. Thank you, Deb

Asked 6 years ago by Deb.

• A:Answer You can find the answer to your question here from Western Digital's support page: https://support-en.wd.com/app/answers/detail/a_id/8200/h/p2

  Answered 6 years ago by computertekinc

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHello. I just purchased this product and I was wondering if it is a slim model. I am trying to buy a case.

Asked 7 years ago by Nadia.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive with Hardware Encryption - Blue

• A:Answer Looks to be about 1/2 in thick, 4 1/4 in long and 3 1/4 in wide. draw that out and you will be able to tell if it works for you.

  Answered 7 years ago by MikeVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionDoes this work with the xbox one x?

Asked 7 years ago by John.

• A:Answer Yes, no problem but it’s kind of small. I’d suggest an 8TB easy store which goes for sale under $140.

  Answered 7 years ago by DtlelVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs it compatible with the PS4?

Asked 7 years ago by DeniseM2.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive with Hardware Encryption - Blue

• A:Answer It should be compatible with a PS4, It's a normal Hard drive. It should work with anything that use USB.

  Answered 7 years ago by BartanVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionCan this be used with an Xbox one s

Asked 7 years ago by Jmbsc.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive with Hardware Encryption - Blue

• A:Answer Yes, you don't get full capacity but it will work

  Answered 7 years ago by TallstuffVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this product work on the PS 4, and if not which external harddrive does?

Asked 7 years ago by Mom.

• A:Answer Any external hard drive will work as a secondary for a PS4. Just plug in the hard drive into one of the usb slots on the console.

  Answered 7 years ago by ChrisVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: Questionfor use with os 10

Asked 7 years ago by Anonymous.

• A:Answer Yes, this can used with Windows 10 or with IOS 10 on a Mac. Caution, you may need to reformat it for use with Mac OS.

  Answered 7 years ago by SilverbuellVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs this a flash drive?

Asked 7 years ago by Anonymous.

• A:Answer No. It’s bigger and has more room to store

  Answered 7 years ago by DimigVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes this do incremental backups only?

Asked 7 years ago by laserjim.

• A:Answer I recommend Ashampoo's Backup Pro 12 for an easy-to-use, complete solution to either select files or complete system backup (full or incremental, easily selectable).

  Answered 7 years ago by flshutterbugVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWill it work with usb one and usb two?

Asked 7 years ago by darvin.

• A:Answer Yes

  Answered 7 years ago by HardDriveVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)