Questions & Answers

Q: Questionwill this work with Big Sur

Asked 2 years ago by Tom68.

• A:Answer Hi Tom, Yes, this will work with Big Sur. Just ensure that it's formatted as exFAT. The reason being is if for some reason you need to use it with a Windows machines, exFAT is compatible with both Mac OS and Windows. I hope this helps!

  Answered 2 years ago by Peterleft923Verified Purchase

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Q: Questioncan this be used with an iPad Pro

Asked 2 years ago by Tom68.

• A:Answer Yes, you can use with an iPad Pro. I have an iPad Pro myself and checked. Any iPad that is running Mac IOS13 or above supports external drives.

  Answered 2 years ago by Peterleft923Verified Purchase

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Q: QuestionI have an old mac book air. It only has the old USB connectors. Can we use an adapter and use the drive to back it up?

Asked 2 years ago by old.

• A:Answer Yes, that should work. There is the possibility that you won't achieve the data transfer rate that this SSD is capable of so don't blame it on the SSD.

  Answered 2 years ago by JimmyCrackcornVerified Purchase

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Q: QuestionHow can I know that the seller / product is authentic? Now that the WD service is down, I can't verify the S/N.

Asked 2 years ago by Anonymous.

• A:Answer This was purchased from a well respected purveyor.

  Answered 1 year ago by JosephPVerified Purchase

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Q: QuestionIs this compatible with the Ps5?

Asked 2 years ago by B.

Q: QuestionHow do you set up two WD devices (WD My Passport Ultra is already set up on G drive for hourly). I ejected this WD Passport Ultra and inserted this NEW WD My Passport but it auto-directed it to G drive too. How do I call new weekly device H instead of G?

Asked 3 years ago by Chris.

• A:Answer Hi Chris, Please be informed that in order to assist It would be helpful to have a little bit more information. Please get in touch with our customer service team to elaborate the issue. Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: QuestionWill this work with Windows 11?

Asked 3 years ago by Budster.

• A:Answer Yes, it works with Windows 11

  Answered 3 years ago by CowboyVerified Purchase

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Q: QuestionWD Passport Ultra HD USB C not recognized by desktop even though Best Buy said they tested all desktop USB ports when new. I want a backup that works using USB C without USB A Adapter. If HD Passport won't work in C, will this SSD Passport Type-C work?

Asked 4 years ago by Chris.

• A:Answer No

  Answered 2 years ago by AndrewMVerified Purchase

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Q: QuestionWill this device work with a Samsung S7 tablet (Android tablet)?

Asked 4 years ago by ironman1518.

• A:Answer As long as you let device format the drive , using my as backup for Vault 2i storage ,

  Answered 4 years ago by MikeVerified Purchase

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Q: QuestionI'd like to use this to transfer data. Mac to windows and a very old windows machine - windows 7 with intel I5 Gen 2 to my brand new windows 10 I7 gen 11 machine. Can this be done straight out of the box or will I need to do reformatting of the drive?

Asked 5 years ago by jeff.

• A:Answer Reformat the SSD with FAT32 before using it to be most compatible between all Windows versions and MAC

  Answered 4 years ago by LaptopUser

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Q: QuestionWill this device, and its backup software, allow me to copy a "Mirror Image" of my Windows 10 pc hard drive including date, software, desktop, etc.?

Asked 4 years ago by Ratkiller.

• A:Answer Hi Ratkiller, My Passport SSD is portable storage with blazing-fast transfers. Password protection. It’s shock-resistant, compact storage to use on windows and mac computers. For backup jobs you can use Acronis True Image for Western Digital software. It delivers easy, efficient, cyber protection, integrating award-winning backup with an AI-based defense against ransomware and crypto jacking attacks. It backs up everything from operating systems and applications to settings and individual files, with support for both PC and Mac machines. You can download the application by visiting our product support page: https://support-en.wd.com/app/products/product-detail/p/2233 -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionWill it work with the 2021 iPad pro

Asked 4 years ago by Dan.

• A:Answer Yes it will.

  Answered 3 years ago by SneakyVerified Purchase

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Q: QuestionCan this be formatted for back up downloadable data for ps4

Asked 4 years ago by Anonymous.

• A:Answer Hi, Please be informed that the My Passport SSD is portable storage with blazing-fast transfers. Password protection with hardware encryption helps keep your content secure. Easy to use, it’s shock-resistant, compact storage in a cool durable design to use on windows and mac computers. To know more about compatibility of the drive refer the below link  http://products.wdc.com/library/AAG/ENG/4178-707296.pdf  -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionI have a MACbook pro 15.6", 2TB laptop (2019 model).. My apple time machine is no longer receiving updates.. Need to back up my existing MacBook with this passport... Will it be possible to backup the ENTIRE computer device on this?.. Plz help..

Asked 5 years ago by TOILETUSER.

• A:Answer You have 2TB laptop drive but only a fraction of that hard drive is used so this 2TB SSD should fit all your data on your 2TB laptop. Make sure to reformat the SSD with FAT32 format option before using it for backup.

  Answered 4 years ago by LaptopUser

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