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Hello, We are sorry for any inconvenience caused to you. Please know that we need more details to share relevant/accurate information with you. If you're having any issues with the drive, kindly open a ticket at (https://support-en.wd.com/app/askweb) with detailed problem and error screenshots, the customer support team will contact you as soon as possible. -Need Help? Please see our "'Contact Us" page for information.
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