“Not working still and tried 3 computers and this new computer I bought this month. How can I get this fixed using the 3 year warranty it came with?”
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If your able to read it. It does come with an install program if your drivers do not work well with it! I have an older computer an was able to read it, but could not write to it. Once the install program updated the drivers for it, it work just fine!
Sorry, there was a problem. Please try again later.Hello Alberson, We are extremely sorry for the inconvenience caused to you. There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition. We would recommend you to perform a health test on the drive. Please refer to the link to test the drive :https://support-en.wd.com/app/answers/detail/a_id/13880 .If you see any inconclusive results, please replace your drive if it is in warranty. Please refer the mentioned link for RMA:https://support-en.wd.com/app/answers/detail/a_id/10336/kw/rma Need Help? Please see our "'Contact Us" page for information.
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