Questions & Answers

Q: QuestionCan I use this to download from an XP and upload to win 10?

Asked 3 years ago by curious.

• A:Answer Yes you can

  Answered 1 year ago by TaylorRVerified Purchase

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Q: QuestionHow long does this data stay stored? I bought one years ago and after 3 or 4 years I lost the data and had to recover it. I have a 2 TB now and need to know when I should replace it.

Asked 3 years ago by Florida18.

• A:Answer data should stay on the drive indefinitely as long as it is taken care of & kept away from magnetic items.

  Answered 3 years ago by SDLoonVerified Purchase

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Q: QuestionCan this external hard drive be used to back up more than 1PC/Laptop provided total size of files are 2TB or less?

Asked 4 years ago by Anonymous.

• A:Answer yep. back-up as many as u want as long as total space doesn’t exceed that of disk (aka, 2TB in this case).

  Answered 3 years ago by SDLoonVerified Purchase

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Q: Questionis this hard drive wireless

Asked 4 years ago by cj.

• A:Answer 1 usb (type-A) going from device to device is only cord. not 100% entirely wireless.

  Answered 3 years ago by SDLoonVerified Purchase

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Q: QuestionCan you password protect this drive? Are files encrypted?

Asked 4 years ago by Molly.

• A:Answer yes & yes.

  Answered 3 years ago by SDLoonVerified Purchase

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Q: QuestionDoes this passport come with a case?

Asked 5 years ago by gemicrowave.

This question was asked about the related product: WD - My Passport Ultra 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer no there is no case that comes with it just the hard drive and the cord for it as far as i can remember

  Answered 5 years ago by DavidVerified Purchase

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Q: QuestionWill it work with a Windows 7 laptop?

Asked 5 years ago by Natal.

• A:Answer Yes i use my with a windows 7 laptop!

  Answered 3 years ago by BdulacVerified Purchase

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Q: QuestionWill this work with my USB 2 port?

Asked 5 years ago by Anonymous.

• A:Answer Yes but will be slower

  Answered 5 years ago by Royaldumdum

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Q: QuestionI have used the WD My passport previously and had some issues with adding files from a MAC to the hard drive. I am willing to buy this new one but want to make sure it is compatible with adding files from a mac to a PC and PC files to a MAC please assist

Asked 5 years ago by Prateek.

• A:Answer Hi Prateek, The WD My Passport Ultra drive is a plug and play device which comes preformatted in NTFS file system for Windows computer. It is best your WD My Passport Ultra to be re-formatted in macOS Extended (Journaled) file format, to be compatible with Time Machine or exFAT to be read/write ready on both Windows and macOS. How to Format a WD Drive on Windows and macOS":  https://support-en.wd.com/app/answers/detail/a_id/8200 Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionIs this compatible with Mac Operating Systems and Windows 10?

Asked 5 years ago by Anonymous.

• A:Answer Yes, although you may have to do some downloads from WD Support. I did.

  Answered 4 years ago by Scry

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Q: Questionwhich wd-my passport is the best to get for gaming?

Asked 5 years ago by spin.

• A:Answer This one works great with call of duty. Witcher. Those are great.

  Answered 5 years ago by Royaldumdum

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Q: Questioncould this be used for external game storage for a laptop?

Asked 6 years ago by angelt932.

• A:Answer yes can use to back up your laptop as well

  Answered 5 years ago by Gina

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Q: QuestionI bought a WD My Passport Ultra a few years ago (it was a 1TB) and liked the fact that I could choose the amount of backup to keep Also I could see them in WD SmartWare.swstor Is this one like that ?

Asked 7 years ago by Elise.

This question was asked about the related product: WD - My Passport Ultra 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Exactly like that

  Answered 5 years ago by Royaldumdum

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Q: QuestionIs the case metal ?

Asked 7 years ago by Peggy.

• A:Answer Mine has a silver metal covered outer shell

  Answered 5 years ago by Royaldumdum

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Q: QuestionIS THIS A SOLID STATE HD

Asked 1 year ago by Anonymous.

• A:Answer Hello, Please be informed that My Passport Ultra portable is a plug and play DAS(Direct-Attached Storage) device. We would recommend you to connect device directly via a USB port. It's not a solid state drive. To know more about the drive refer the User Manual in the below link- https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-ultra-usb-c-hdd?sku=WDBC3C0010BSL-CESN

  Answered 11 months ago by Western Digital Team

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Q: Questiondoes this work with an iphone 11 and a Lenovo S340

Asked 2 years ago by jerry.

• A:Answer I use it on win 10 but it will not work on Win 11. Both are desktop machines. I don't know if it will work on any phone. When using it I am unable to delete any file. Don't know if it is the drive or my machine. Not real happy with it, but I use it for storage only so it works ok I guess.

  Answered 2 years ago by CobraBoy

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Q: QuestionCan the included software regularly schedule a backup?

Asked 3 years ago by Fuzzy.

• A:Answer Never tried.

  Answered 2 years ago by CobraBoy

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Q: QuestionCan you backup straight from a cell phone?

Asked 4 years ago by Mario.

• A:Answer Yes!

  Answered 3 years ago by MrEffersonVerified Purchase

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Q: QuestionCan i connect this HD directly to the USB2.0 port on my iMac using the cable included?

Asked 4 years ago by Rayinwny.

This question was asked about the related product: WD - My Passport Ultra 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer I was able to connect using the cable and it works

  Answered 4 years ago by Sunguy

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