Questions & Answers

Q: QuestionWhat is the warranty period for the hard drive?

• A:Answer The manufacturer's warranty for both parts and labor is 3 years.

Q: QuestionIs the hard drive compatible with both Windows and Mac computers?

• A:Answer This portable hard drive offers seamless compatibility with Windows PCs and Macs.

Q: QuestionHow does the hard drive protect against ransomware threats?

• A:Answer The hard drive comes with Acronis True Image for Western Digital software, which provides robust protection against ransomware threats.

Q: QuestionDoes the hard drive come with any software for data backup?

• A:Answer This hard drive includes Acronis True Image for Western Digital software to help back up your data.

Q: QuestionWhat is the storage capacity of the hard drive?

• A:Answer The storage capacity of the hard drive is 6000 gigabytes.

Q: QuestionWhat are the dimensions of the hard drive?

• A:Answer The hard drive is 3.21 inches wide and 0.87 inches high.

Q: QuestionCan remote in to it from another Location......................

Asked 6 months ago by Henry.

• A:Answer Hi Henry, No, the My Passport Ultra does not support remote access from another location. It's a portable external hard drive designed for local use via USB. If you want remote access, you'll need a My Cloud or a NAS(Network Attached Storage) device with remote access features.

  Answered 6 months ago by Western Digital Team

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Q: QuestionWhat is the transfer rate on this device

Asked 11 months ago by Paul.

• A:Answer Hello Paul, Thanks for your query. The transfer rate of My Passport Ultra is upto 5Gb/s. If you've any further queries, kindly open a support ticket at https://support-en.wd.com/app/askweb.

  Answered 9 months ago by Western Digital Team

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