“Are these drives "NEW". Just had to return the same drives purchased through Amazon which arrived as "Used - Like New".”

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• Hello, Please be informed that if you are facing any issue with the drives and just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary. "How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":https://support-en.wd.com/app/answers/detail/a_id/10336 -Need Help? Please see our "'Contact Us" page for information.

  Answered by Western Digital Team 3 years ago

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• The ones I got were new. Sealed boxes, inserts were tight, and drive was sealed in a package to protect against shocks.

  Answered by duff60901 3 years ago

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