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Thank you for reaching out! There is a chance that there may not be enough signal for the booster to work optimally. We do offer an external antenna for this model, which may help your situation. We would like to work with you directly to see if we can help the Eqo to work better for you, or help recommend a different product to purchase through Best Buy. You can reach us here: http://support.weboost.com/hc/en-us/requests/new
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