Questions & Answers

Q: QuestionWhat does the system optimizer feature do?

• A:Answer The system optimizer erases past online activity, reclaims hard drive space, and improves performance by deleting unnecessary files.

Q: QuestionWhy is Webroot faster than other antivirus software?

• A:Answer Webroot scans faster and uses fewer system resources because it operates through the cloud.

Q: QuestionHow many devices does this Webroot subscription support?

• A:Answer This Webroot subscription supports up to 10 devices.

Q: QuestionDoes Webroot offer real-time protection against threats?

• A:Answer Yes, Webroot provides real-time protection by identifying and blocking new threats through its cloud-based antivirus.

Q: QuestionIs this Webroot software subscription based?

• A:Answer Yes, this Webroot software is a subscription service.

Q: QuestionDoes Webroot offer the opportunity to "Whitelist" sites I know are safe or will it ban a site and give me no input? My current service allows no feedback from users as though they are all knowing and infallible, I would like a modicum of control over my

Asked 5 years ago by JB.

• A:Answer Yes, you have the ability to whitelist files, sites, etc. through the software.

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionWithin the two years does it update to the new versions available? I noticed this is the 2019 version.

Asked 5 years ago by Catherine.

• A:Answer As long as your subscription is active, you will have the most up-to-date version available.

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionDoes this have vpn for 10 devices?

Asked 4 years ago by Question.

• A:Answer yes!

  Answered 4 years ago by WebrootTeam

  
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Q: QuestionHow do I install on my android devices?

Asked 5 years ago by RBale.

• A:Answer Go to the google play store and search for "Webroot" - the name of the app is "Webroot Mobile Security" -Webroot Community Team

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionWill this work with Windows 8.1?

Asked 6 years ago by Haar.

• A:Answer No, this will not work with Windows 8.1

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWill Webroot - Internet Security + Antivirus for TTS (10 Devices) [Digital] help secure my PC when Windows ends in October 2025?

Asked 2 months ago by Ally.

Q: QuestionMy current Webroot subscription expires in a couple of months. If I purchase a new subscription, will it take effect immediately or can I delay it so it will become effective when my old subscription expires?

Asked 6 months ago by Microsoftuser.

Q: QuestionHow mant lastpass accounts are included in the webroot complete 2 year subscription?

Asked 2 years ago by pete.

• A:Answer Hi, it usually matches the number of devices. If your Webroot Complete is for 10 devices for 2 years, it comes with 10 Lastpass accounts, for the same duration.

  Answered 1 year ago by WebrootTeam

  
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Q: QuestionWhat's the difference between complete internet security, and the other protections?

Asked 2 years ago by richardmac.

• A:Answer the main differences between versions are usually: - Internet Security Plus: covers more devices and includes a Password Manager - Complete: more devices + Password Manager + System optimizer - Premium: more devices + Password Manager + System optimizer + Identity Protection, with $1M reimbursement for stolen funds and expenses linked to ID fraud. - Premium Family: everything in Premium but for up to 10 family members.

  Answered 1 year ago by WebrootTeam

  
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Q: QuestionI am a total tech customer.. If i bring tablet and phone into a store will someone help me to install webroot to my devices/

Asked 3 years ago by Barb.

• A:Answer please reach out to BestBuy support for assistance: 1 (888) 237-8289

  Answered 3 years ago by WebrootTeam

  
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Q: QuestionMy Webroot Internet Security Plus will expire. Now I want to run Webroot Internet Security COMPLETE. I want to avoid uninstalling the old version and downloading the new one. Can I just update the Keycode? Even with a new version?

Asked 3 years ago by lmjlmj.

• A:Answer Several months ago I renewed my plan and I wasn’t instructed to uninstall anything. I was provided a new key code, applied it and that was it. You should receive an email with full instructions, which are simple to follow. I have had this service for years and I have never had to to do an uninstall.

  Answered 3 years ago by SS4MEVerified Purchase

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Q: Questionin setting up an account, it asks for a mobile number so code can be sent via text. We have no texting or messaging on flip phone. Can this be done by email or phone call to home phone number?

Asked 3 years ago by Anonymous.

• A:Answer Please reach out to webroot support for assistance with this verification process: http://webroot.com/us/en/support/home-contact

  Answered 3 years ago by WebrootTeam

  
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Q: QuestionCan an existing customer use this deal? Only offering 1yr. at a much increased price.

Asked 4 years ago by pbwin1.

• A:Answer Yes, anyone who needs a security suite can buy it for all their devices

  Answered 3 years ago by Sweetshop722Verified Purchase

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Q: QuestionThe package says that it works with Mac. It does not.

Asked 6 years ago by Xeyemon.

• A:Answer I can not answer that specifically. I can only say that I needed assistance the first time that I installed on my pc. That leads me to believe that there could be installation issues.

  Answered 3 years ago by Sweetshop722Verified Purchase

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