Questions & Answers

Q: QuestionDo you need to vent this out?

Asked 5 years ago by Joni.

• A:Answer Not at all. Works wonderful installed as it came in the box. It was a breeze.

  Answered 5 years ago by StormsVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs this a recirculaing fan ? if not where does it vent if i put it over range?

Asked 5 years ago by cajun.

• A:Answer It comes set up for recirculating. It also can be set up to vent out the top or the back in the exact spots as any other over the range microwave. I set mine up for the top like my old one.

  Answered 5 years ago by GrammiebevVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI replaced the halogen G9 25W over the range light bulb (under the microwave) and it immediately blew. Is there more to the problem than the light bulb? This is for a Whirlpool - Model WML55011HS-2 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood

Asked 5 years ago by roger.

• A:Answer Ours hasn't popped in a year so I don't know what the wattage is on the factory bulb. I would prefer more light on the cooktop but if the wattage is increased, the lamp overheats and fails rapidly in the very tight lamp housing. Halogen lamps burn hotter and produce more light but installing them in the tight housing of a microwave concentrates the heat. If you are flaming steaks on the stove top or using an electric infrared cooktop, that can overheat the lamp also. Would a 10W LED lamp be a better substitute? Half the watts is half the heat and probably 2X the light but they are sensitive to overheating also.

  Answered 4 years ago by iPhoneXislive

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere can i get the replacement for the glass turntable?

Asked 5 years ago by Anonymous.

• A:Answer Kitchenaid parts distributors.

  Answered 2 years ago by HenryTVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionhit the start button for the 30 second operation, it stops after 2 seconds

Asked 5 years ago by Ram.

• A:Answer Hey Ram, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/2XjFYEL

  Answered 4 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat distance is needed from cook top to bottom of microwave.

Asked 5 years ago by Tnt.

• A:Answer Hello Tnt, we recommend following the Installation Instructions for both the Cooktop and Microwave. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this microwave fit a 11"x 11" square plate?

Asked 5 years ago by Anonymous.

• A:Answer Yes, this Microwave will fit this size plate.

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat supports the unit? How is it hung? Is the wall bracket the only device that suspends the unit???

Asked 5 years ago by EngineerJim.

• A:Answer The rear bracket and two screws coming down from above. I have a cabinet above the unit and put two screws into the bottom of that cabinet to hold the microwave from above.

  Answered 5 years ago by AnswerManVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the internal whidth?

Asked 5 years ago by Barb.

• A:Answer Barb, the interior width is 19 inches.

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this stainless steel fingerprint resistant?

Asked 5 years ago by Diane.

• A:Answer The push button opening feature makes it so that there is little need to touch the steel portions. I have not noticed fingerprints on it after several months of use.

  Answered 5 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I cover the top vent because I don’t wanna any air in the kitchen?

Asked 5 years ago by Eunis.

• A:Answer Hi Eunis,To ensure good performance, do not obstruct top vent airflow.Please visit https://bit.ly/3iZMCct for more information.Thank you for your inquiry on our Whirlpool appliances.

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy turntable shattered where can I purchase a replacement

Asked 5 years ago by MJ.

Q: QuestionIs the handle plastic or metal?

Asked 5 years ago by Tk.

• A:Answer Hi Tk,this model microwave has a "touch to open" door release.Thank you for your inquiry on our Whirlpool appliances.

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionDoes it includes all the hardware required to install?

Asked 5 years ago by Victor.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - White

• A:Answer Yes everything is included for installing under cabinet

  Answered 5 years ago by Reanne

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this unit plug into an electrical outlet or does it need to be wired some other way?

Asked 5 years ago by RichD.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - White

• A:Answer Plugs in to outlet!

  Answered 5 years ago by rscottVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the height

Asked 5 years ago by Anonymous.

• A:Answer The height of this Microwave is 12 inches.

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI PURCHASED THE MICROWAVE ON JULY 1, 2019. SINCE, LAST EVENING IT STOP WARMING. LOOKS LIKE THE MOTOR STOPPED WORKING. CAN SOME RECOMMEND WHAT COULD HAVE HAPPENED.

Asked 5 years ago by Anonymous.

• A:Answer We value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the recommended distance between the top of the range and the bottom of the microwave?

Asked 5 years ago by Bubbles.

• A:Answer Bubbles, the recommended distance is about 13 11/16 inches.

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThe microwave did not come with a manual. How do we obtain one?

Asked 5 years ago by Anonymous.

• A:Answer I got one with the microwave, but, I am sure that you can get an online copy through the manufacturer.

  Answered 5 years ago by mckdanVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)