Questions & Answers

Q: QuestionDoes this too mount or wall mount ?

Asked 3 years ago by Mounting.

• A:Answer Yes it does

  Answered 3 years ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan it be used over a gas cooktop? at what height?

Asked 3 years ago by GHIS.

• A:Answer Hello GHIS, yes, this can be over a gas cooktop. Please see the link for the Installation Instructions for more information on proper installation. https://bit.ly/3Msg5Lj

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the CFM of the hood?

Asked 3 years ago by Anonymous.

• A:Answer Hello! The CFM on this model is 400. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI cannot get the light over my range to turn off. Please advise

Asked 3 years ago by Ang.

• A:Answer Hello Ang! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool at 866-698-2538. We are available Monday & Tuesday 8:00 am - 8:00 pm and Wednesday through Friday 9:00 am - 7:00 pm. They will be better able to assist you.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHello, I really love the sleek look of this. Is there a version of this that is not an over the range hood?

Asked 3 years ago by LowProfile.

• A:Answer Hello LowProfile. This model is not available for in a countertop style at this time. We are sorry for any inconvenience this may cause.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this have convection cooking

Asked 3 years ago by Anonymous.

• A:Answer Hello! No, this model does not have convection cooking. We apologize.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this model have a built in light and adjustment button to light up your stove top.

Asked 3 years ago by DianeH.

• A:Answer Hello DianeH! Yes, this model has a overhead light. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionMy cabinets are 12 inches deep, but due to the wall tile the distance from the wall the the cabinet front is 11.5 inches. Can this be installed over the tile, or will I have to remove the tile? Thank you.

Asked 3 years ago by JPeesh.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - White

• A:Answer should work as is

  Answered 3 years ago by Happy

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this microwave be installed between cabinets. For example I currently have a long pantry and I would like to replace the cabinets and put the microwave between the top cabinet and the pantry below. Does this then have to be vented out the back wall?

Asked 3 years ago by Dawn.

• A:Answer Hello Dawn, we can only recommend the appliance be installed per the Installation Instructions, https://bit.ly/3Msg5Lj. Thank you for your inquiry on our Whirlpool appliances.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI need a replacement bulb for underneath the microwave to light up the stove top. Where can I find the part to replace the bulb ?

Asked 3 years ago by CjpJ.

• A:Answer Hello CJPJ, You may visit www.Whirlpoolparts.com to find and purchase parts online, chat with a parts specialist, or you may also call (844)200-5440 7 AM -Midnight - 7 days a week, to speak with a part specialist by phone.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I reheat or heat an item for only 7 seconds? My cat is a 'diva' and likes her wet food from the fridge warmed just a bit. =^..^=

Asked 3 years ago by Dewy.

• A:Answer Press 7, close the door, and then press Start.

  Answered 3 years ago by k8te

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the mounting bracket included?

Asked 3 years ago by Lane11.

• A:Answer Yes it is.

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questioncan i install in a cabinet that has exterior vent for it and a side vent in end cabinet for air circulation

Asked 3 years ago by maybuy.

• A:Answer Hello maybuy! We can only recommend the appliance be installed per the Installation Instructions. We do apologize.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis there a filler kit that will work with this unit- we have a 36 in opening. thank you

Asked 3 years ago by Lisa.

• A:Answer Hello Lisa, yes, there are filler kits for this model. They are 8171336 White, 8171337 Black, 8171338 Biscuit, 8171339 Stainless Steel, and 99403 Almond. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy microwave is very noisy. It was installed before we moved into our home. Is there a problem or was it installed wrong?

Asked 3 years ago by Anonymous.

• A:Answer Hey , we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a reset button on model WML 5501 HS-2

Asked 3 years ago by Anonymous.

• A:Answer Hello! No, there is not a reset button that model. We do apologize. You may reset by disconnecting the power at the breaker box in the home for one minute or unplugging the unit. Thank you for your inquiry on our Whirlpool appliances.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I put this microwave under my cabinet instead of my range ?

Asked 3 years ago by Anonymous.

• A:Answer Hello, this model is designed to be installed over a range. We would not be able to recommend installing it any other way. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionmust you use charcoal filter? and if so - how do you purchase replacements and cost

Asked 3 years ago by Anonymous.

• A:Answer Hi! This particular model can be vented to the exterior or to recirculate. If you install this unit to use the recirculation venting, you will need the charcoal filters, part number W11322423. Please don't hesitate to reach out if you require further assistance at Whirlpool 866-698-2538 Mon-Tues 8 AM-8 PM Wed-Fri 9 AM-7 PM ET

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen the exhaust fan is running on high, will it cut to low if you turn the microwave on?

Asked 3 years ago by Sunedz.

• A:Answer Hello Sunedz! No, it will stay on high. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)