A:AnswerHey ScottB, we value your time and would like to look into the concerns with your appliance. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://support.whr.pl/ZvEXiV and select your appliance to get started.
A:AnswerI don't believe it will. I measured the actual opening of my trim kit It is 22/3/4 by 12. That is edge to edgeof the opening and you need a little wiggle space to get microwave in and out. I suggest you call Whirlpool and they will tell you if it will work. That is what I did. Hope this helps!
A:AnswerHello Yasi! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available weekdays, between 8 am to 8 pm EST. They will be better able to assist you.
A:AnswerI just measured the exterior dimensions including the feet on the bottom and it seems it will fit. With the feet it is exactly 13 inches high so it will be tight. The depth is another issue. Mine measures 21 inches from the socket plate to the front of the microwave, so it will fit. I have mine in an over-the-counter slot, where a previous microwave was. I cannot advise on this in general but it sounds like it will be fine with respect to the amount of space for proper functioning but you can google that. The thing I am having an issue with is that there was a rack in the slot already to hold the microwave and it fit my old one perfectly. This new microwave does not sit flat and so is tilted, which over time will ruin the door. So either the configuration of the bottom or something is different (the bottom is set higher than the feet so you will not have a problem with this, regarding space). I have not solved that one yet. Bottom line, it looks like it will fit.
A:AnswerHi Bob,
Looks like Best Buy is really making an effort to help customers out. (NOT). They should have answered your question within 1 week (the latest), but 4 months?!?
I have the same problem. What did you land on as a replacement? Did it fit in the original trim for built-in setup?
Thanks,
J.
A:AnswerGigi, we would recommend you contacting Whirlpool's call center for troubleshooting at 800-253-1301. The hours of operation are Monday-Friday 8am-8pm and Saturday 8am-4pm Eastern Standard Time.