Questions & Answers

Q: QuestionDoes this model match a WMH53521HZ instalation? Thank you

Asked 3 years ago by Andre.

• A:Answer Hello Andre! Please feel free to view the installation instructions for WMH53521HZ https://bit.ly/3I2mlXW and the Installation instructions for WMH31017HS https://bit.ly/2ZCR3Wk. We always recommend using the installation instructions for the correct model. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this unit come with the power cord or do you have to purchase that separately?

Asked 3 years ago by kkmeehan.

• A:Answer Hello kkmeehan! Yes, this model will come with a power cord. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWhat are the dimensions please?

Asked 3 years ago by Rvamama.

• A:Answer Hello Rvamama, the dimensions of this model are Depth 15 9/16", Height 17 1/8", and Width 29 15/16". We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWHAT IS THE WATTAGE OF THIS MICROWAVE?

Asked 3 years ago by RSMAST.

• A:Answer Hi RSMAST, this model is 1000 Watts. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this microwave have a mute button? AKA On/Off sound? Seeking one that does- weary of 3 second beeping at the end of a cycle. I know its done already! (:

Asked 3 years ago by Jimi.

• A:Answer Jimi, you can turn the tones off on this Whirlpool® Microwave. Please visit https://bit.ly/3kJQD7P and refer to page 3 for more information.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestiontSamsung 30 in. 1.9 cu. ft. Over-the-Range Microwave - ME19R7041FGs for the microwave. Does this come with a trim kit ?

Asked 3 years ago by ccrider.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Black

• A:Answer Hello ccrider! You would need to reach out to Samsung for more information. We do apologize.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionHow do I get demo off the display?

Asked 3 years ago by Anonymous.

• A:Answer Hello! Activate to practice using the control without actually turning on the magnetron. Touch and hold number pad “3” for about 3 seconds until a confirmation tone sounds, and “DEMO” icon lights up in the display. Repeat to deactivate.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWhat are the measurments ?

Asked 3 years ago by lenny.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Black

• A:Answer Hi lenny, here is the link to the Dimension Guide for this model. It not only has the product dimensions but also the space requirements for installation. https://bit.ly/3HcSY4P We hope this helps!

  Answered 3 years ago by WhirlpoolTeam

  
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Q: Questionwhat are the dementions

Asked 3 years ago by margo.

• A:Answer Hello! The Whirlpool model WMH31017HS has the following dimensions: Depth 15 9/16 inches, Height 17 1/8 inches, and Width 29 15/16 inches. We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: Questioninstallation fee to install over the range microwave

Asked 4 years ago by Anonymous.

• A:Answer Hello! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionHow do you clean the filter on the microwave?

Asked 4 years ago by Cat.

• A:Answer Hello Cat, the Grease Filter can be cleaned with mild soap and water and the Charcoal Filter can not be cleaned that will need to be replaced every 6 months. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionIs there a warm function on the WMH31017HZ my old whirlpool you could put in your cook program and warm function at the same time

Asked 4 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless Steel

• A:Answer Hi! This particular model doesn't have a "Warm" or hold and warm feature. There is a sensor one-touch "re-heat" cycle however you may be able to utilize for this purpose. You can find a description for this feature, and all the other features on this Over the Range Microwave at the following link: https://bit.ly/3jPZ0OS We hope this helps!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionCan micro be hard wired.?

Asked 4 years ago by Anonymous.

• A:Answer Hi! We recommend the unit be plugged into an outlet. Here is a link to the installation guide for this model.https://bit.ly/3BjEg7Z Page 3 will have the electrical requirements for this Microwave. We hope this helps!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionIs there a one-touch "easy cook" option? I want to put my coffee cup in, close the door, and hit one button to reheat it. Does that option exist on this model?

Asked 4 years ago by Shannon.

• A:Answer Hi Shannon. This model does come with the add 30-second option which will start the Microwave as soon as the option is hit. If more time is needed, you may press the button again until the desired time is reached.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionI have my microwave vented to the roof. I still get some air and greese from the front space. It seems to come from the openings around the charcoal filter. I don’t know why this happens. Any ideas?

Asked 4 years ago by Ernie.

• A:Answer I had the same issue with a roof vented microwave. It seemed to leak air out the left front grill but when I had something that was cooking and creating smoke, the microwave vented it to the outside just fine with no smoke coming into the house from the "air leak".

  Answered 3 years ago by Fred

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Q: QuestionHow do you replace fuse?

Asked 4 years ago by Roy.

• A:Answer Hey Roy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. We recommend that a certified technician perform repairs. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionDoes it come with stainless steel plates to cover the rest of the opening?

Asked 4 years ago by MajorMartin.

• A:Answer The opening between my cabinets is 36 inches wide, but the microwave is only about 30 inches. My old microwave is also 30 inches wide, but there are steel plates on both sides to cover the difference between the 36-in opening and the 30-in microwave width. Do those plates come with this purchase? If not, do the installers have them and install them if I get the option for installation?

  Answered 4 years ago by MajorMartin

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Q: Questionlooking to replace my existing over the range microwave as the frame is broken. For this new model, do you provide installation options, if so what is the cost.

Asked 4 years ago by Installtion.

• A:Answer Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionThree problems after 3 years 1. The glass tray is warped and will no longer rest on the turntable. 2. The interior coating is beginning to flake off. 3. A quarter sized bubble is on the interior ceiling. Maybe it was there originally?

Asked 4 years ago by AXNJXN.

• A:Answer Hello AXNJXN! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 4 years ago by WhirlpoolTeam

  
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