Questions & Answers

Q: QuestionDoes the freezer get to 0 degrees cold?

Asked 5 years ago by Anonymous.

• A:Answer We had trouble keeping it at zero at first so we put a thermometer in there to track it. As long as we keep the refrigerator & freezer pretty full it will stay around zero. Otherwise, you will see it vary. Overall we love it.

  Answered 5 years ago by TMurphyVerified Purchase

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Q: QuestionIS THIS FROSTFREE?

Asked 4 years ago by refrigerator.

This question was asked about the related product: Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator - White

• A:Answer Refrigerator, this model has an automatic defrost. We hope this helps!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionWhat side is the hinge on?

Asked 5 years ago by Beth.

This question was asked about the related product: Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator - White

• A:Answer It arrived with the hinge on the right side. However, it is easy to switch to the left side. So it can be hinged on either side.

  Answered 5 years ago by TimothyPVerified Purchase

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Q: Questionenergy rating

Asked 4 years ago by db.

• A:Answer It uses NO energy as it will break within months.

  Answered 3 years ago by DisgruntledGoatVerified Purchase

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Q: QuestionThe freezer will not get nor stay at 0 degrees . I put a thermometer in it and it at 10 degrees above 0. I had to throw away the food I had in it because it was soft. I called to get it worked on but have not heard back. What should I do?

Asked 5 years ago by Pain.

This question was asked about the related product: Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator - White

• A:Answer Hey Pain, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/35edh0i

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this model have an ice maker?

Asked 5 years ago by Sandy.

This question was asked about the related product: Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator - White

• A:Answer Hello Sandy. This Whirlpool® Refrigerator does not come with an Ice Maker but one can be purchased. The part number is W11424126.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionWe can make it colder by lighting all 3 LED's on inside the fridge. However they do not stay on and after a few hours the panel returns to one lit LED. Then the temperature begins to rise to 40-41 degrees. Why is it not retaining the colder setting?

Asked 4 years ago by Temperature.

• A:Answer Why?! Because this brand and especially this model is *garbage*. The condenser on it broke within 17 days. 17 DAYS! I wouldn’t buy Whirlpool, or would I use Best Buy… we went away on the 15th day and returned on the 17th day to $200 of food rot. And they tell us we have to keep this crap & have the shady Whirlpool fix it? What— so we can worry every single time we go away for a few days? Miserable product & experience.

  Answered 4 years ago by FuriousVictim

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Q: QuestionWhere is this particular refrigerator manufactured? Are any major parts manufactured in China?

Asked 5 years ago by Picky.

This question was asked about the related product: Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator - White

• A:Answer When this fridge stopped working after only 7 weeks of operation we were curious about that too. Major parts like the compressor and wiring harness were made in China and the switch was made in Mexico. We suspect that all of the major parts came from China and it was assembled in Mexico. Another hint is that the technician who attempted (but failed) to repair it said that it would take 4-6 weeks to get parts, but with the current problems in China we think it could take as long as 2 full months to get parts. In the meantime, we have no fridge.

  Answered 3 years ago by brensgrrl

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Q: QuestionWhat are the dimensions of this refrigerated?

Asked 5 years ago by Doug.

• A:Answer Hi Doug. The depth is 28 3/8 inches, the height is 61 7/16 inches, and the width is 24 3/8 inches for this Whirlpool® Refrigerator.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionMy refrigerator and freezer have been getting a lot of water buildup. I have already had to defrost and drain all the water from the unit, which gave me a few months of good use. I am now experiencing water build up again. How can I fix this?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator - White

• A:Answer Hey, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWould this model be able to go into a garage? in Arizona? can be able to keep things cold

Asked 3 years ago by garage.

• A:Answer It can definitely be used in a garage as tool storage as it dies within months.

  Answered 3 years ago by DisgruntledGoatVerified Purchase

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Q: QuestionWhen picking up this refrigerator from the store, does it have to travel upright or can it lay down in the back of my vehicle?

Asked 4 years ago by Beverly.

• A:Answer We suggest only laying the unit on its Left side for a short period when installing. Here is the link to the Use and Care Guide, where you can find the installation information, and directions on page 4 for laying unit down. https://bit.ly/2WpoEBA

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionI want to know if the freezer will require manual defrosting or is this an automatic feature. Is the unit "Frost Free" - there are 2 answers which say the unit is "frost free" and one that says it is NOT frost free.....which is it?

Asked 4 years ago by Michael.

• A:Answer Definitely frost free as mine broke in 7 months!

  Answered 3 years ago by DisgruntledGoatVerified Purchase

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Q: QuestionDoes it have wheels?

Asked 4 years ago by Vick.

• A:Answer Hello Vick! Yes, this model does have wheels. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this need to be hooked up to a water line?

Asked 5 years ago by Kayla.

This question was asked about the related product: Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator - White

• A:Answer Hello Kayla. If you are not installing the optional Ice Maker you do not need to hook this Whirlpool® Refrigerator to a water line. We hope this helps!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionIs this a frost free freezer?

Asked 5 years ago by Bonnie.

• A:Answer Yes, the freezer on this model refrigerator is frost free.

  Answered 5 years ago by bjhalyamanVerified Purchase

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Q: QuestionIs the small garage ready?

Asked 3 years ago by Jefferyp.

• A:Answer It's small and cheap can fit in garage but I can assure you it's going to break very soon so I suggest you find a better quality appliance. This isn't it.

  Answered 3 years ago by LessonLearned

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Q: QuestionI miss placed the operator manual and can't get the fridge to cool. I have set it all different ways and it will not get cold. the freezer is working but it could be colder. How do I get a manual

Asked 3 years ago by Frank.

• A:Answer Hi Frank, here is the link to the Owner's Manual for your model Refrigerator: https://bit.ly/3wuNNXx Please don't hesitate to reach out to us directly if you require further assistance at Whirlpool 866-698-2538 M-F 8 AM to 6 PM ET.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionCan this fridge be a replacement for an rv fridge

Asked 4 years ago by Ashley.

• A:Answer Only if you plan to use it as a bed as it is a poor excuse for a fridge.

  Answered 3 years ago by DisgruntledGoatVerified Purchase

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