Questions & Answers

Q: QuestionWhat is the width/depth with the doors removed?

Asked 2 years ago by dan.

• A:Answer See specs - I am not sure but ours fit easily through our 36 inch wide front door.

  Answered 1 year ago by RexBVerified Purchase

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Q: Questionis this one frost free?

Asked 2 years ago by Stacy.

• A:Answer Hello Stacy, yes, this model has automatic defrost. Thank you for your inquiry on our Whirlpool appliances.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionDo fingerprints show readily on this model? (WRT311FZDM)

Asked 2 years ago by Lilly.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel

• A:Answer No

  Answered 2 years ago by RosemarieKVerified Purchase

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Q: QuestionI bought this and my deli drawer slider is broken. I’m not sure the the product number to find a replacement. Anyone know it. ? It’s not the actual drawer. It’s the plastic thing that holds and slides the drawer

Asked 2 years ago by Anonymous.

• A:Answer Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://bit.ly/3MRZMbL or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionI bought a Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator - White Model:WRT311FZDW back in February. The icemaker was not available then. When will the compatible icemaker be available for purchase? Weather is turning hot and I would like icemaker!

Asked 2 years ago by TRF.

• A:Answer Hi TRF. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionDo you have any scratch or dent 20.5 cu ft refrigerators for sale?

Asked 2 years ago by Mike.

• A:Answer No

  Answered 2 years ago by RicardoRVerified Purchase

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Q: QuestionThe exterior of new fridge looks like it has tiny scratches that you can only see looking at it a certain way. Can this be fixed

Asked 2 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel

• A:Answer These questions should be asked of Whirlpool - I don't know most of them.

  Answered 1 year ago by RexB

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Q: QuestionIf we order a refrigerator online, do the folks who deliver it remove the old appliance?

Asked 2 years ago by Mutt.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator - Biscuit

• A:Answer Yes, there is a separate charge to remove your old appliance, but it is an option you will see at checkout.

  Answered 2 years ago by CherylS

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Q: QuestionDo u haul away old refrigerator

Asked 2 years ago by Chris.

• A:Answer Yes, they took my old one for a small fee. I believe it was $30.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIs the front panel textured?

Asked 2 years ago by Mike.

• A:Answer No.

  Answered 2 years ago by rver2

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Q: QuestionDoes it have a light in freezer?

Asked 2 years ago by Vinjay.

• A:Answer Hello Vinjay, there is no freezer light in model WRT311FZDW. Thank you for your inquiry on our Whirlpool appliances.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionDo I need to pay to install this item or can I just plug and go?

Asked 2 years ago by MichelleW.

• A:Answer Plug and go.

  Answered 2 years ago by BadBob

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Q: QuestionHave or do u sell refrigatires that have scratches or bings for less

Asked 2 years ago by Longbeard.

• A:Answer Yes, if there is an outlet store near you, those are the scratch and dent appliances. Just purchased a refrigerator and dryer from the outlet for a good savings.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDOES THIS HAVE A LIGHT INSIDE?

Asked 3 years ago by RANDY.

• A:Answer Hello Randy, there is a light in the refrigerator section only. Thank you for your inquiry on our Whirlpool appliances.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionI know reading there is no light in the freezer but my question is since there is a light in the refrigerator part is it easy to change if needed because currently I have a refrigerator that flashes when opening its like a rave in our refrigerator :(

Asked 3 years ago by Ally.

• A:Answer Hello Lex14, please see the link for the Use and Care Guide. Page 3/4 will explain more on how to change the light. bit.ly/3XWeW4r We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionIs it true there is no light in the refrigerator?

Asked 3 years ago by Govno.

• A:Answer Hi Govno, there is a light for this unit.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWhere is the light in the freezer?

Asked 3 years ago by Anonymous.

• A:Answer Hello, there is not a light for the freezer section.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionI purchased this fridge April of 2018. 3 times we had to remove everything, unplug and left the freezer defrost. Water drips into the fridge and I have a cup catching it. Any help would really be appreciated. It should last longer then this. Thank you!

Asked 3 years ago by ChrisEMW.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel

• A:Answer Sounds like you’re defrosting switch is not working correctly, are your door is not sealing properly

  Answered 3 years ago by James

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Q: QuestionIs this a fridge for a family home, or is it a apartment size ?

Asked 3 years ago by Susan.

• A:Answer Hello Susan, this is a Family size refrigerator. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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