Questions & Answers

Q: QuestionAre the sides white and textured to match the front (doors)

Asked 4 years ago by PCH.

• A:Answer Hello PCH! Yes, the sides are white textured! We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionOn the back of the unit, what wall clearance is needed for ventilation? Thanks.

Asked 4 years ago by Milli.

• A:Answer Milli, you will need to allow for 1" of space behind the Refrigerator for proper ventilation. Please visit https://bit.ly/3qF48aE and refer to page 4 for more information.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionI don’t want an ice maker or water dispenser is the same model available without these features?

Asked 4 years ago by Ging.

This question was asked about the related product: Whirlpool - 20 cu. ft. French Door Refrigerator with Counter Depth Design - Stainless Steel

• A:Answer Hi Ging, there is not a version of this model that doesn't have the interior ice maker or water service.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionI had an identical model to this one I bought in '08, it just went out. 12 years strong, so understandably I want this one. But BBY is currently sold out. Any Idea when they'll be getting a shipment on the west coast?? Thanks!

Asked 4 years ago by Dave.

This question was asked about the related product: Whirlpool - 20 cu. ft. French Door Refrigerator with Counter Depth Design - Black Stainless Steel

• A:Answer Hello Dave. Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionIs it normal that all food freezes in contact or very close to the back of the refrigerator?

Asked 5 years ago by AS.

This question was asked about the related product: Whirlpool - 20 cu. ft. French Door Refrigerator with Counter Depth Design - Stainless Steel

• A:Answer Hey AS, we value your time and would like to look into the concerns with your appliance. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://support.whr.pl/ZvEXiV and select your appliance to get started.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: Questionare the doors finger proof from smudges?

Asked 5 years ago by sheri.

• A:Answer sheri, the Refrigerator is Fingerprint Resistant. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionAre the handles on the black stainless steel also black stainless, or are they silver stainless? Hard to tell in the picture.

Asked 5 years ago by teddydog.

This question was asked about the related product: Whirlpool - 20 cu. ft. French Door Refrigerator with Counter Depth Design - Black Stainless Steel

• A:Answer Hello teddydog, the handles on this Refrigerator are black. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionWe will not be running a water line. Is this a problem?

Asked 5 years ago by Randy.

• A:Answer Randy, we recommend referring to the installation guide for the most accurate information regarding this. https://bit.ly/3guEi2Q

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionWater stopped flowing and ice maker ceased after 3 days of operation. It worked initially. Brand new! I checked the hoses, filter and lock system.

Asked 5 years ago by Goat.

This question was asked about the related product: Whirlpool - 20 cu. ft. French Door Refrigerator with Counter Depth Design - Stainless Steel

• A:Answer Goat, we're sorry to hear about your experience. We recommend contacting Whirlpool by calling 800-331-2689 weekdays between 8 am and 8 pm EST. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the difference in between the "Black" and "Stainless Steel Black" color options? What is the black material made from, and is it matte or shiny? Is it less likely to scratch than black stainless steel? Thank you!

Asked 5 years ago by Lauren.

Q: QuestionCan you tell me the handle color on the white model? I can't tell if they are white or stainless in the picture.

Asked 5 years ago by meemee.

• A:Answer They are white.

  Answered 5 years ago by Mynewfrigissmiling

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Q: Questionare the bins, drawers, on gliders or just hang out. i need to order today and they are not on the floor

Asked 6 years ago by suz.

This question was asked about the related product: Whirlpool - 20 cu. ft. French Door Refrigerator with Counter Depth Design - Stainless Steel

• A:Answer suz, the bins and drawers are on gliders. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionThe shelves do not go all the way to the back of the refrigerator. There is a large enough gap that a bottle of water or similar sized items can get pushed off the shelf and fall behind. Are my shelves installed properly?

Asked 6 years ago by BevL.

This question was asked about the related product: Whirlpool - 20 cu. ft. French Door Refrigerator with Counter Depth Design - Black Stainless Steel

• A:Answer Hello, Please contact the manufacturer for the answer to this question.

  Answered 6 years ago by Product Expert

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Q: QuestionAre the doors curved or flat?

Asked 6 years ago by ChelleB.

This question was asked about the related product: Whirlpool - 20 cu. ft. French Door Refrigerator with Counter Depth Design - Stainless Steel

• A:Answer The doors on this Whirlpool® Refrigerator are flat.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionHow many wheels does this model have?

Asked 6 years ago by Lucyloo.

This question was asked about the related product: Whirlpool - 20 cu. ft. French Door Refrigerator with Counter Depth Design - Stainless Steel

• A:Answer Hello Lucyloo! There are 2 wheels on this specific model. Thank you for your inquiry on our Whirlpool appliances.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionDoes the internal water dispenser have a button and if so is it above or below the dispenser nozzle? Thanks

Asked 6 years ago by Chas.

This question was asked about the related product: Whirlpool - 20 cu. ft. French Door Refrigerator with Counter Depth Design - Stainless Steel

• A:Answer Chas, on model WRF540CWHZ the button is located above the water dispenser. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionWhen I open the freezer the entire refrigerator slides out. How do I lock the wheels or do I need to do something else?

Asked 7 years ago by Happyrefrig.

This question was asked about the related product: Whirlpool - 20 cu. ft. French Door Refrigerator with Counter Depth Design - Stainless Steel

• A:Answer Hello Happyrefrig, this is very easy to correct. For your WRF540CWHZ all you need do is lower the leveling screw until the front rollers are off the floor, then fine tune so your doors are level and closing properly. See page 12 for information and tips: https://s3.amazonaws.com/sm-backend-production-attachments/use-and-care-w10597601.pdf

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionMy opening is 36 ' wide exactly, so it should fit. Based on a previous question that stated you need 2/1/2" clearance on a fixed wall on the right, was clearance past the end of the wall but not the open?

Asked 7 years ago by Jack.

This question was asked about the related product: Whirlpool - 20 cu. ft. French Door Refrigerator with Counter Depth Design - Stainless Steel

• A:Answer Hi Jack, with this particular model it looks like with the doors open to 90 degrees the width is 41 inches. With the doors closed the width would be 35 and 5/8s of an inch.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionCan magnets be used on this refrigerator?

Asked 7 years ago by Jtw.

This question was asked about the related product: Whirlpool - 20 cu. ft. French Door Refrigerator with Counter Depth Design - Stainless Steel

• A:Answer Thank you for your inquiry. Magnets will work on this model, but we do not recommend leaving them on the surface on the refrigerator, as they can cause discoloration. Your best bet, is to keep them in a container when not needed and only using them when you have paper to act as a buffer against the surface. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 7 years ago by WhirlpoolTeam

  
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