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Hello Best Buy Customer! The Fist thing we suggest is checking to make sure the ice maker is on. You can turn the ice maker ON or OFF from the control panel. Press the OPTIONS button to enter Options mode. The words “Ice Maker” will illuminate. Then press TEMP to toggle between “Ice Maker” and “Ice Maker Off.” When the ice maker is turned off, “Ice Maker Off” will illuminate. If it is on and still not making ice, then you may need service. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
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