Questions & Answers

Q: QuestionDoes this refrigerator have wheels? When the people came to install the refrigerator in my house they said that it would not fit until I removed all the trim. my last lg refrigerator was the same size and fit - he said it’s because that one had wheels...

Asked 6 years ago by Wheels.

• A:Answer Hello Wheels! Yes, this model does have wheels in the front. Thank you for your inquiry on our Whirlpool appliances.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionOur bottom freezer has stopped making ice. The top still is. Any suggestions?

Asked 6 years ago by HandT.

• A:Answer Hello HandT! We are terribly sorry to hear of your concern. We would recommend contacting Whirlpool® at 1800-253-1301. We are available weekdays, between 8 am to 8 pm EST. They will be better able to assist you

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionThe water dispenser is SO slow. How do I fix it?

Asked 6 years ago by Regan.

• A:Answer Hello Regan! We would recommend making sure your water line is fully open and you have changed your Water filter if needed. If that has been done then we would recommend contacting Whirlpool® at 1-800-253-1301. We are available weekdays, between 8 am to 8 pm EST. They will be better able to assist you.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionCan you bypass the water filter to use the water and ice and not use a filter?

Asked 7 years ago by btbt.

• A:Answer Hello btbt, yes, this particular unit has an option for a bypass cap so you would not need a water filter.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionTell me the filter to order for my 2017 WRF 555S DHV 01 refridge I purchased in 2017 in Morehead City NC. ASAP Thank you

Asked 7 years ago by Pamela.

• A:Answer The correct filter for WRF 555S DHV is: EDR4RXD1.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionWe bought this refrigerator in May of this year (2018). It's early November & the ice maker STOPPED making ice on 2 occasions now. Why is this happening?

Asked 7 years ago by MAGAwhirl.

• A:Answer MAGAwhirl, we would like to speak with you regarding the concern you have experienced with your Whirlpool® Refrigerator. Please contact us directly at 1-800-253-1301. We are open Monday-Friday from 8:00am-8:00pm and Saturday 8:00am-4:30pm EST.

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionWhen will this refrigerator be available I would like to order it

Asked 7 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 25 cu. ft. French Door Refrigerator with External Ice and Water Dispenser - Black

• A:Answer We bought it on a Friday and they delivered the next Wednesday morning. We could have had it that Monday or Tuesday, but we were not going to be home for them to deliver.

  Answered 7 years ago by kadydidit59

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Q: QuestionWhy is this still listed in the counter depth section when over 1 year ago y'all said it was NOT counter depth?

Asked 7 years ago by Anonymous.

• A:Answer This fridge is definitely not counter depth. We own it and love everything about this item but it does stick out a bit from the counter.

  Answered 7 years ago by rdub18Verified Purchase

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Q: QuestionIs the white version a high glossy white finish on the doors?

Asked 7 years ago by Tony.

This question was asked about the related product: Whirlpool - 25 cu. ft. French Door Refrigerator with External Ice and Water Dispenser - White

• A:Answer Yes, it is glossy white.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionWe have a whilpool refrigerator and a red light came on saying h2o, I thought it wouldn't give out water, but the water came out, and I have ice. It is making ice. I was thinking maybe I need to change my filter? Where can I purchase a new filter?

Asked 7 years ago by Atone75.

• A:Answer I just purchased my refrigerator so I haven't had to replace my filter yet, but my understanding is that you can purchase a replacement filter at best buy.

  Answered 7 years ago by UrsbjonesVerified Purchase

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Q: QuestionHi, are their optional stainless side panels for this fridge? I need counter depth but am not wrapping the fridge with counter depth full length wooden panels to match the cabinets. I need sides to be full stainless panels even if they're $300. Thanks!

Asked 7 years ago by Johnny.

• A:Answer Hello Johnny! Unfortunately, we currently do not have any models with Stainless Steel sides. Thank you for your inquiry on our Whirlpool appliances.

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionIt took you almost a month to answer me those question where for the Fourth of July I went to the store to buy a 7 sq/ft chest freezer was to be on sale try to buy a rain check your salesman told me he didn't know when you will received one so you don,t h

Asked 7 years ago by Tilou.

Q: QuestionThe shelves for the right door dont seem to be the correct size. The shelves don't click onto the door, keep moving forward and the doors don't close porperly with them on. Any pictures on how to install them or the correct measurements for the shelves? T

Asked 7 years ago by April.

• A:Answer Hi April, the shelves for the door are gallon sized and approximately 5 1/2 in deep x 14 inches long. We hope this helps!

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the with and the hight what is open box are they damage

Asked 7 years ago by Fridg.

• A:Answer Hello Fridg! The dimensions on this model are: Height 70 1/8" and Width 35 5/8". Thank you for your inquiry on our Whirlpool appliances.

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionJust about every specification is listed, except for weight. Does anyone know how much this unit weighs? Has anyone tried moving an empty unit by themselves? I need to move it just 3 or 4 feet out then back in. Will it slide without tearing up the floor?

Asked 7 years ago by Anonymous74.

• A:Answer Hello Anonymous74! The net weight on this model is 328 pounds. Thank you for your inquiry on our Whirlpool appliances.

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionIs the water chilled that comes out of the door?

Asked 7 years ago by Dplummer.

• A:Answer Hello Dplummer! Per the Use and Care Guide: Water from the dispenser is only chilled to 50°F (10°C). Thank you for your inquiry on our Whirlpool appliances.

  Answered 7 years ago by WhirlpoolTeam

  
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Q: Questionwhat temp for refrigerator and temp for freezer

Asked 7 years ago by hog1.

• A:Answer The set-point range for the refrigerator is 33°F to 45°F and the set-point range for the freezer is -5°F to 5°F.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionHow tall of a cup will fit in the water/ice dispenser? We have the big Yeti brand cups and I hope they fit.

Asked 7 years ago by Mick.

• A:Answer Pretty big...competitive among fridges. I use super tall water bottles and just have them hang out of the bottom on an angle while I fill 'em. You might wanna bring your bottle to the store to see if it fits!

  Answered 7 years ago by SeanMI

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Q: QuestionWill magnets stick to the front?

Asked 8 years ago by Brandon.

• A:Answer Yes they do. I have 2 vinyl magnets with quotes on them. They do stick. I hope this helps!

  Answered 8 years ago by WedgeAntillesVerified Purchase

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