Questions & Answers

Q: Questionwhat is the demention on that cook top , front to bck not the opening

Asked 6 years ago by Anonymous.

• A:Answer The link provided below are the dimensions for the Cooktop. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances! https://content.webcollage.net/apps/cs/mini-site/bestbuy/module/whirlpool/wcpc/wcc31430ab/tab/docs-aa14c236/page//access.whirlpool.com/mr/WCC31430AB/DimensionGuide_EN.pdf?asset-title=Dimension+Guide&from-pp=&index-in-collection=0&suppress-site-prefs=&collection-size=3&showtabs=§ion-type=document-gallery&enable-reporting=true&wc-target=&action=view-resource&channel-product-id=6897113

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionWhat are the measurements for the rough opening needed?

Asked 6 years ago by Beth.

• A:Answer Hello Beth! The cutout dimensions needed are: Cutout Depth (in) 19 13/16, Cutout Height (in) 4 3/4 Cutout Width (in) 28 5/16, and Cutout Width Max (in) 28 7/8. We would recommend reviewing the Installation Instructions for more information. Thank you for your inquiry on our Whirlpool appliances.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionHow many volts does this stove need

Asked 6 years ago by Jimmy.

• A:Answer Hello Jimmy, this Cooktop is 240 Volts. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionI'm buying this to replace a stand alone electric cooktop that just sits on my kitchen counter (ie can be moved around if I want to...just unplug it and lift it up!) Is this model like that or MUST it be resting inside/underneath the counter?

Asked 6 years ago by JeffS.

• A:Answer JeffS, this particular model is not a freestanding Cooktop and must be installed for use.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionJUST BOUGHT ONE OF THESE AND THE RED LIGHT THAT INDICATES BURNER IS OWN JUST FELL BACK IN TO THE STOVE.. HOW DO I GET IT OUT OR GO ABOUT GETTING ANOTHER. STOVE IS 1 MONTH OLD.

Asked 8 years ago by Anonymous.

• A:Answer Contact customer service and they will most likely exchange it for you

  Answered 7 years ago by StacybVerified Purchase

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Q: QuestionHow many inches are there from the top of the base to the bottom of the base? By that I mean the part that fits into the counter cutout?

Asked 9 years ago by inquiring.

This question was asked about the related product: Whirlpool - 30" Built-In Electric Cooktop - Chrome

• A:Answer 4 to 5 inches

  Answered 3 years ago by ClB1

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Q: QuestionInstallationDoes the price listed on BestBuy.com include delivery and installation into my home or do I have to pay extra for that?

Asked 12 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 30" Built-In Electric Cooktop - Chrome

Q: QuestionSince this model does not have the lift up, how can I clean underneath the drip pan

Asked 11 months ago by lucy.

• A:Answer The elements on this model Cooktop can be removed in order to clean the bowls. We hope this helps.

  Answered 10 months ago by WhirlpoolTeam

  
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Q: QuestionWhat is that silver piece in the middle of the burner for can it be removed and why does the burner goes down after reaching the highest point I don't like it especially when I am frying it throws the flow of frying off it is offer what can I do

Asked 4 years ago by Anonymous.

• A:Answer I think it’s some sort of sensor and they are faulty. I bought universal burner elements off Amazon and that fixed my issues of the burners cooling down. The new burners cook beautifully!

  Answered 1 year ago by MicCheck1212

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Q: QuestionI have this cook top for five months. Today, the red indicator light came on with use and stayed on. I can't seem to find what is causing it. Do I need to call customer service?

Asked 4 years ago by JImJ.

• A:Answer Hey JImJ, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the size of the installation holes.

Asked 6 years ago by Kiki.

• A:Answer Hello Kiki! We are providing a link to the Installation Instructions. This will provide you with the information you are needing. https://content.webcollage.net/apps/cs/mini-site/bestbuy/module/whirlpool/wcpc/wcc31430aw/tab/docs-e0d76c0b/page//access.whirlpool.com/mr/WCC31430AW/InstallationInstruction_EN.pdf?asset-title=Installation+Instruction&from-pp=&index-in-collection=1&suppress-site-prefs=&collection-size=3&showtabs=§ion-type=document-gallery&enable-reporting=true&wc-target=&action=view-resource&channel-product-id=6896566

  Answered 6 years ago by WhirlpoolTeam

  
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