Questions & Answers

Q: QuestionDoes this stove comfortably fit two 12" skillets on the larger burners at the same time? If so, is there room for other pots on the other two burners?

Asked 4 years ago by kickinback.

• A:Answer No and no

  Answered 4 years ago by Pooba

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Q: QuestionWhy does the igniter when pushed down it ignites before turning it to the ignitor position?

Asked 4 years ago by Niko.

• A:Answer Hello Niko! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the difference in material between the stainless and the black. I noticed a price difference at most stores and I am concerned about which is easier to clean. thank You!

Asked 4 years ago by Lisa.

• A:Answer Stainless looks great but you have to deal with finger prints

  Answered 4 years ago by Maryissad

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Q: QuestionCan you tell me the exact cut-out size for model #WCG55US0HS? I've read two different cutout sizes ,one from specs and one from a Whirlpool rep. that answered a question.

Asked 4 years ago by Butch.

• A:Answer Hello Butch! Please refer to page 5 of the Installation Guide for cutout dimensions. Those can be viewed at the following link: https://content.syndigo.com/asset/8362f9a4-eafe-4995-9b81-a43ae0688e24/original.pdf We hope this is helpful!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionMy existing cooktop has the knobs on the side ... can I use a cooktop with the knobs in the front ?

Asked 4 years ago by scox791.

• A:Answer Hello scox791! Depending on your set up, yes, you should be able to use a cooktop with knobs on the front. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionWhen I start one burner, but all the stove igniter clicks at the same time! does this normal?

Asked 5 years ago by Botao.

• A:Answer Hi Botao, Yes this is normal for all burners to click when trying to ignite one burner. We hope this helps.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: Questionwill the gas burners be on low enough to simmer?

Asked 5 years ago by HollyBelle.

• A:Answer HollyBelle, the left front burner is a simmer burner. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionWill this cool too replace a 30 inch Jenn-air cook top

Asked 5 years ago by Topaz.

Q: QuestionDo you have a stainless gas cook top with a 27" X 19" cutout? I cannot seem to make sales persons understand, because they invariably quote me an appliance that does not meet my criteria.

Asked 6 years ago by Billy.

• A:Answer No. I highly recommend that you have a site inspection where they will measure all areas, ensuring that you have the specs available to enable you to make informed decisions on your appliance purchase. They will also measure all entry areas, doorways and corridors that the appliance(s) must navigate through to its installation area, thus ensuring that the appliances can fit through your door, hallways, etc., as well as the installation area.

  Answered 6 years ago by Vm67Verified Purchase

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Q: QuestionHow is this unit vented for exhaust? Is there any gas stove top with ventilation below the cooktop?

Asked 6 years ago by Anonymous.

• A:Answer My over-the-range microwave has a built-in vent for the cook top

  Answered 6 years ago by Vm67Verified Purchase

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Q: QuestionDoes this come with a propane conversion kit?

Asked 6 years ago by Ken.

• A:Answer Hello Ken, yes, this unit does come with the conversion kit. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionWhat accessories go with this? Does this top come complete or are there other parts I need to order to install it?

Asked 7 years ago by Classic.

• A:Answer Hello Classic, we are attaching a link for the use and care guide, which details what is included for assembling your cook-top. https://www.whirlpool.com/content/dam/global/documents/201706/UserGuide-W10648064-RevA.pdf

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionWhat are the knobs made of? Plastic or stainless?

Asked 4 years ago by Cookie.

• A:Answer They are plastic. https://www.whirlpool.com/kitchen/cooking/cooktops/4-burner-elements/p.30-inch-gas-cooktop-with-ez-2-lift-hinged-cast-iron-grates.wcg55us0hs.html

  Answered 3 years ago by Anonymous

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Q: QuestionHow far below does the unit extend below the counter top surface. The specs give only total height .

Asked 5 years ago by calberta3.

• A:Answer Hello, Please contact the manufacturer for this question. Thank you

  Answered 5 years ago by Product Expert

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Q: QuestionHELLO Im interested in the stovetop in black can you tell me if its an enamel black ? easy cleaning ? if so if how long is delivery ? Thanks Jenny

Asked 5 years ago by JENNY.

• A:Answer Hello Jenny, this Cooktop only comes in Stainless Steel. We recommend following the cleaning instructions in the Use and Care Guide. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionCan you double-check the cutout size? Manual on Whirlpool website says it is 29 x 19 inch, different from your previous answer. https://www.whirlpool.com/content/dam/global/documents/201709/InstallationInstructions-W11120473-RevA-update.pdf see page 4

Asked 6 years ago by Alex.

• A:Answer Alex, the cutout dimensions are on page 6 of the Installation Instruction. We've included the link below. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances! http://support.whr.pl/73jGiR

  Answered 6 years ago by WhirlpoolTeam

  
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