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There is not a pilot flame, this unit utilizes electric igniters (kind of like tiny sparkplugs). When you light one burner, all the igniters spark at the same time, this is normal.
Sorry, there was a problem. Please try again later.You turn the knob to "ignite," listen for a little tick-tick-tick indicating the flame has started, and then turn the knob to the desired heat setting.
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