Questions & Answers

Q: QuestionWhat are the dimensions for the cutout?

Asked 5 years ago by Susan.

• A:Answer Hello Susan! The dimensions for the cutouts are Cutout Depth (in) 19 and Cutout Width (in) 33 7/8. We hope this helps.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this include a griddle, or is there one available for this cooktop?

Asked 7 years ago by RobB.

• A:Answer This product does not include a griddle. I checked online and you can get one for about 78 $.

  Answered 7 years ago by AnonymousVerified Purchase

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Q: QuestionWhat are the knobs made of, and are the knobs dishwasher safe?

Asked 7 years ago by Dave.

• A:Answer Dave, the knobs on this Whirlpool® Cooktop are plastic and they are dishwasher safe. Thank you for your interest in our Whirlpool Appliances.

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionDoes a kit to modify for propane gas come with it?

Asked 7 years ago by Bob.

• A:Answer Parts required for propane use do come with it. The gas regulator which comes with it is used for either natural gas (NG) or propane (LP)… the regulator comes setup for NG but to change it for LP use, it's simply matter of opening it, reversing the orifice and closing it back up. It also comes with a selection of orifices suitable for LP use. It's simply a matter of selecting the proper one based on consulting a chart in the instruction manual referencing the BTU output of each individual burner. The orifices simply screw in and out using a small screwdriver.

  Answered 7 years ago by Go2Guy

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Q: Questionhow can you adjust the center burner? it is way to low, but there is not a adjustment screw in the stem like the other 4 burners.

Asked 1 year ago by JuanitoValdez.

• A:Answer Thank you for sharing your insights with us, JuanitoValdez. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.

  Answered 1 year ago by WhirlpoolTeam

  
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Q: QuestionAre there liners available for the Gas Cooktop for the 36" Stainless Steel model?

Asked 2 years ago by Elsenor.

• A:Answer Hi Elsenor, we do not.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: Questionwhat is the dimensions that a 36" glass vent above this model have to be for safety purposes?

Asked 2 years ago by Bumblebeeward.

• A:Answer Hello BumblebeeWard. Hello BumblebeeWard. It is 18" minimum clearance from upper cabinet to countertop within minimum horizontal clearances to cooktop. 30" minimum clearance between top of cooktop platform and bottom of uncovered wood or metal cabinet.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: Questionwhat is the safe dimensions for a 36" glass vent mounted above this particular stove top model need to be for safe? what are the safe dimensions needed surrounding the cooktop

Asked 2 years ago by BumblebeeWard.

• A:Answer Hello BumblebeeWard. Hello BumblebeeWard. It is 18" minimum clearance from upper cabinet to countertop within minimum horizontal clearances to cooktop. 30" minimum clearance between top of cooktop platform and bottom of uncovered wood or metal cabinet.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionWhen I turned the knob to the Ignite position for the left FRONT burner, I could see the sparks on the igniter electrode. But there are also sparks on the igniter electrode on the left REAR burner at the same time. Why are there sparks on the REAR burner?

Asked 3 years ago by EdLA.

• A:Answer Hey EddieC, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWhat kind of solutions should I use to clean the grease on the burner caps? I scrubbed them with Ivory dishwashing liquid and it didn't work.

Asked 3 years ago by EdLA.

• A:Answer Hello EddieC. Please visit https://bit.ly/380pSZK and refer to page 5 for more information.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionHow many amps are there in a model wcg55us6hs

Asked 3 years ago by Anonymous.

• A:Answer Please visit https://bit.ly/3OilPIF and refer to page 7 for more information

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionLooking for metal replacement knobs for my WCG55us6HS gas cooktop. I saw an answer to the same question posted a while back from Whirlpool and they said they made a metal replacement and the part # was W11084623. Where would I find this?

Asked 3 years ago by Anonymous.

• A:Answer Hi! Please reach out for direct assistance: Whirlpool 866-698-2538 Mon-Tues 8 AM-8 PM Wed-Fri 9 AM-7 PM Eastern.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionThe flame height on my new cooktop is too high. Please provide instruction on adjusting.

Asked 3 years ago by ChrstinaBwell.

• A:Answer Hello ChrstinaBwell! Please see page 9 of the Installation Instruction on how to adjust the flame. https://bit.ly/3FcI2C2 We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionHi, I have a question on the knobs. Apparently the middle knob has a much thicker prong and so the houing around it broke. Where can I find replacement knobs that are more versatile? Thanks

Asked 3 years ago by Bamburi.

Q: QuestionCan this unit be converted to propane?

Asked 4 years ago by Fuddman.

• A:Answer Hello Fuddman! Yes, this can be converted to Propane. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionWhen I turn one burner on to ignite all of the burners spark and click. This should not be happening. I read the manual and it doesn’t say this is a feature. What needs to happen to get this fixed?

Asked 4 years ago by Swall.

• A:Answer i see the same on my new gastop , is this an issue or its the design

  Answered 3 years ago by mrrbb

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Q: QuestionMy model WCG55US6HS00 has a flame that is too high, even on the simmer setting. Is there a way to lower the flame by adjusting the propane output so that the flame is lower?

Asked 4 years ago by Parbs.

• A:Answer The installation manual does cover this process. Basically you set the burner you want to adjust to "LO." Pull off the knob and hold the shaft with pliers and use a very small screwdriver to turn the adjustment screw that is down inside the knob shaft. Turning it clockwise (to the right) should lower the flame height. Counter-clockwise (to the left) should raise the flame height.

  Answered 4 years ago by Tabletking

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Q: QuestionWhat size of gas pipe is required ?

Asked 4 years ago by Dave.

• A:Answer Dave, please visit https://bit.ly/32lme6o and refer to page 8 for more information.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionYour height measurement shows only the total4/14+- my question is what is the "hidden" depth? How much is concealed? Also the specs show it can be adjusted what does that mean? My current top allows that the drawers beneath the unit open without problems

Asked 4 years ago by Jakester64.

• A:Answer Hi Jakester64 here is the link to the installation documents for that model. It will show you what the space requirements are and the adjustments that can be made. https://bit.ly/3a9HgZV

  Answered 4 years ago by WhirlpoolTeam

  
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