Questions & Answers

Q: QuestionCan this be installed on a Saturday or Sunday?

Asked 1 year ago by Esther.

This question was asked about the related product: Whirlpool - 36-inch Wide Side-by-Side Refrigerator - 25 cu. ft. - Black

• A:Answer Hello! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 1 year ago by WhirlpoolTeam

  
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Q: Questionwhy does my new side by side WRS311DHT not have and automated light for the dispenser? wile it is being used?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Whirlpool - 36-inch Wide Side-by-Side Refrigerator - 25 cu. ft. - Black

• A:Answer We manufacture several different models with various features and accessory designs in trying to provide appliances that not only meet increasing government restrictions on energy usage but will be versatile in meeting the needs of most users while still providing the best performance in the industry. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern may have caused you.

  Answered 1 year ago by WhirlpoolTeam

  
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Q: QuestionCan the doors be removed to fit through a 31" doorway?

Asked 1 year ago by Anonymous.

• A:Answer Yes you are able to remove the doos.

  Answered 1 year ago by WhirlpoolTeam

  
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Q: Questionfilter# is required?

Asked 1 year ago by dj.

• A:Answer You would need, everydrop® Refrigerator Water Filter 1 - EDR1RXD1

  Answered 1 year ago by WhirlpoolTeam

  
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Q: QuestionCan I put magnets on the white model? I have lots of grandkid masterpieces!

Asked 2 years ago by Grandma.

• A:Answer Hello Grandma, thank you for your question. While the refrigerator can hold magnets, we do not recommend it. It can help adhere moisture to the surface of unit, and can cause staining.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionHow do you get this unit out of defrost mode

Asked 2 years ago by Bill.

• A:Answer Hello Bill! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm est. They will be better able to assist you.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionI understand that no drip tray is included with this model but Is there a drip tray available for this model? Water always drips down the fridge when we use the dispenser.

Asked 2 years ago by Mcmom.

This question was asked about the related product: Whirlpool - 36-inch Wide Side-by-Side Refrigerator - 25 cu. ft. - Black

• A:Answer Hello Mcmom! We greatly apologize there is no drip tray for this model. Thank you for your inquiry on our Whirlpool appliances.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the actual Whirlpool model number for this 24.6 cu ft white side by side fridge priced at $1125.?

Asked 2 years ago by JimBob.

• A:Answer Hi JimBob. The model number for this Refrigerator is WRS325SDHW. We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionDoes the white model have a white or black face on the water/ice dispenser? The pictures show both.

Asked 2 years ago by Itme.

• A:Answer Hello Itme! The instruction plate will be black. We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionHOW WIDE ARE THE DRAWERS ON THE FRIDGE SIDE?

Asked 2 years ago by GIGIREEREE.

This question was asked about the related product: Whirlpool - 36-inch Wide Side-by-Side Refrigerator - 25 cu. ft. - Black

• A:Answer HI GIGIREEREE. The top drawer in inches is 17 x 17. The middle drawer in inches is 20 x 19. The bottom drawer in inches is 19 x 18. We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionThe diagram shows this model is 35.5" wide but other sites have 35.78. I need to know exact measurement before i can order my space is only 35.75

Asked 2 years ago by Kat.

• A:Answer Hello Kat, the dimensions of this model are Depth 33 5/8", Height 69 5/8", Width 35 1/2", Depth Closed Excluding Handles 31 5/8", Depth Closed Including Handles 33 5/8", Depth Excluding Doors 28", Depth With Door Open 90 Degree 49 5/16", and Depth-Drawer Open 42 1/8". Thank you for your inquiry on our Whirlpool appliances.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionDoes the Whirlpool refrigerator have a snack tray?

Asked 2 years ago by Joni.

• A:Answer Hello Joni, this model does not have a snack tray. We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionWhy does my icemaker make just a small amount of ice?

Asked 2 years ago by Cin.

This question was asked about the related product: Whirlpool - 36-inch Wide Side-by-Side Refrigerator - 25 cu. ft. - Black

• A:Answer Thank you for sharing your insights with us, Cin. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://bit.ly/40tHXot or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: Questionwhat is the metal rack on the door designed to hold?

Asked 3 years ago by Bill.

• A:Answer Hello Bill, it would used to hold cans. We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the width and cubic ft

Asked 3 years ago by Anonymous.

• A:Answer Hi, the cubic ft is 25 and the width is 35.5 inches. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is metal tray over shelf inside door for? where do I order more in the door shelves?

Asked 3 years ago by Dec2022.

This question was asked about the related product: Whirlpool - 36-inch Wide Side-by-Side Refrigerator - 25 cu. ft. - Black

• A:Answer Hi, that is to hold canned drinks.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the warranty period for the refrigerator?

Asked 3 years ago by Gertie.

• A:Answer Hello Gertie, There is a Limited One Year Warranty - Parts and Labor. For one (1) year from the original retail purchase date on your receipt, any part which fails in normal home use will be repaired or replaced free of charge. You may refer to the Use and Care for any warranty details. (Additional warranties may apply on some models).

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionMy refrigerator is not getting that cold can I get some help with it

Asked 3 years ago by Muffin.

• A:Answer Hey Muffin, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionHow can I tell if the ice maker is on - should the switch be sticking out or flat on the on side?

Asked 3 years ago by Reps.

• A:Answer Hello Reps, the ice maker handle should be down. It is it sticking out that means it is off. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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