“Why do I never see any water being added to the machine? The clothes are never submerged, I don't understand how they are getting clean.”

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• My washer has a deep water feature and I always see water in there

  Answered by Msjag99 3 years ago

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• I noticed the start of the soak cycle doesn't keep the water in the drum at first. It only starts filling after several rotations. You can use the Deep Water option to make sure it fills with plenty of water for the wash cycle.

  Answered by Drano7 3 years ago

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• Hello mshmsh! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool at 866-698-2538. We are available Monday through Friday from 8:00 am - 6:00 pm EST. They will be better able to assist you.

  Answered by WhirlpoolTeam 3 years ago

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