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Hey Abbey, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Sorry, there was a problem. Please try again later.It's all labeled! In the back of the washer opening there is a drawer where you put your detergent in that pulls out. You will see fabric softener to the right where you put the laundry detergent in. Then on the controls you must press the fabric softener touch button before you start the wash cycle. You really need to read the operational manual! This washer is a REAL MARVEL You will love once You read and know how to operate it! No short steps...READ the Operation Manual!
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