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Hi Mary, here is a link to the installation documents. https://bit.ly/2QtMbOH Without an image of what you are describing it's hard to tell for sure. If, after referring to the installation documents your question isn't answered, please feel free to reach out to us via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we may look into the concern with your Range further.
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