“I used Energy Preferred without turning on the Wrinkle Shield, after the knock reaching “off” (below Cool Down) and the machine completely stop I removed clothes and did not close the door all the way but next day I saw the knock moved to another “off”.”
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Lynn, we're sorry to hear about your experience. We recommend contacting Whirlpool by calling 800-253-1301 weekdays between 8 am and 8 pm EST. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!
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