Questions & Answers

Q: QuestionDoes this litter box have safety technology?

• A:Answer Yes, the litter box has laser and weight sensor technology for safety.

Q: QuestionDoes this litter box have app compatibility?

• A:Answer Yes, this litter box is app compatible.

Q: QuestionDoes this litter box reduce litter box odors?

• A:Answer Yes, this litter box reduces litter box odors with carbon filters.

Q: QuestionDoes this litter box record my cat's weight?

• A:Answer Yes, this litter box uses SmartScale technology to record cat weight after every use.

Q: QuestionCan this litter box work for multiple cats?

• A:Answer Yes, this litter box is great for multiple-cat households.

Q: QuestionWhat is the power source for this litter box?

• A:Answer The power source for this litter box is 15 Volt DC.

Q: QuestionWhat kind of litter material is compatible with this litter box?

• A:Answer This litter box is compatible with clumping litter or select litter alternatives.

Q: QuestionDoes this litter box help reduce litter box odors?

• A:Answer Yes, this litter box reduces litter box odors with carbon filters.

Q: QuestionDoes this litter box have app compatibility?

• A:Answer Yes, this litter box is app compatible.

Q: QuestionDoes this litter box have any kind of warranty?

• A:Answer Yes, this litter box has a one year warranty for parts and labor.

Q: QuestionCan this litter box work for multiple cats?

• A:Answer Yes, this litter box is great for multiple-cat households.

Q: QuestionWhat kind of litter material is compatible with this litter box?

• A:Answer This litter box is compatible with clumping litter or select litter alternatives.

Q: QuestionDoes this litter box track a cat's health?

• A:Answer Yes, this litter box tracks cat health insights through the app.

Q: QuestionHow many cats can one unit handle? I have 4 cats. Would 1 litter robot work?

Asked 2 years ago by Great.

• A:Answer We have 2 cats, and we got 2 only because they're upstairs and down stairs all the time. We empty the one upstairs (main house) about once a week, when it's 75% - 85% full. The one downstairs is about every other week. I would think 2 would also work for you with possibly more frequent emptying. There is a 15 min. (more or less) wait time between uses while it waits to let the clumps form to cycles to empty the dirty litter, and the time starts over if another cat enters. I highly recommend them and they are well worth the money. You don't have to use their bags. We use tall kitchen bags, and they work just as well. You don't have to worry about when to empty, because the apt tells you. The cats love it because they always have clean litter, and they don't drag it out with them. I'm 75 years old, and it was becoming difficult to empty the roll over litterboxes we were using, and they were not near as clean or effective.

  Answered 2 years ago by JoyceM

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Q: QuestionWhat is the return policy if your cats end up not using it? whisker has a 90 day return even if used.

Asked 2 years ago by ReturnPolicy.

• A:Answer I bought this on June 17th,and did not receive it until June 20th. my best buy account states that this is returnable until September 15th. So around the same as whisker on the return date range. honestly Im sure best buy will take it back even if its used as long as its cleaned. They either sell it back to whisker, who just santizes it and resells it, or best buy will sell it as an open box. Also best buy's protection plan is for 4 years for 100 while I believe whiskers is for 3 years for $100. You didn't ask for that but that was one of the factors that made me decide to order from best buy.

  Answered 2 years ago by BryannaVerified Purchase

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Q: QuestionCan you use crystal litter in this? Also I have a 24lb maincoon mix would he fit? He’s quite large.

Asked 2 years ago by Catmom2.

• A:Answer Honestly his whole body wont fit in but his butt will

  Answered 2 years ago by DanielleBVerified Purchase

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Q: QuestionWhat kind of bag can be used in the LR4? Can you just use regular bags or there special bags that need to go inside?

Asked 2 years ago by Catlover.

• A:Answer I use standard tall kitchen trash bags with no problem.

  Answered 2 years ago by CC4163Verified Purchase

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Q: QuestionWhat fence is included? Is it the mini fence or the larger fence that is shown on the photo?

Asked 2 years ago by JDA.

• A:Answer Larger fence

  Answered 2 years ago by MarcSVerified Purchase

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Q: QuestionHow many years warranty coverage do you get with Geek Squad? It comes with 1 yr from the manufacturer so is it 1yr + 4yr for a total of 5 years? Or just 3 extra years for a total of 4 years?

Asked 1 year ago by MB.

• A:Answer Thank you for reaching out! Geek Squad warranty coverage is 4 years total. The first year is concurrent with the manufacturer warranty, and the next 3 are solely Geek Squad. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Your 1-year manufacturer warranty covers accidental damage, power surges, mechanical and electrical breakdowns, and software support. During your warranty period, we will resolve robot issues at no charge, including free shipping both ways. There are never deductibles or hidden fees. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Please let us know if you have any further questions!

  Answered 1 year ago by Whisker Team

  
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