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You typically don't "add" a new membership key. If it came with a new device: Simply pair the new device to your old/expired account. The prepaid membership is usually tied to the new device's ID and should automatically reactivate your account. If it's a prepaid extension (not with a new device): Log in to the WHOOP web app ([suspicious link removed]). Navigate to the Membership section and follow the prompts to Resume/Reactivate your membership. If your membership remains expired after trying the above, you must contact Whoop Support immediately, as there might be an email mismatch or a technical issue with applying the prepaid credit.
Sorry, there was a problem. Please try again later.Thanks for reaching out, and we’re sorry for any confusion. Please connect directly with our Membership Services team at support.whoop.com, and they’ll be happy to assist in getting your membership set up again. We appreciate your patience and look forward to getting this resolved quickly so you can get back to focusing on your WHOOP experience.
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