Questions & Answers

Q: QuestionDoes this humidifier have an auto shut-off feature?

• A:Answer Yes, the humidifier will automatically shut off when it runs out of water.

Q: QuestionWhat is the maximum room size this humidifier is recommended for?

• A:Answer This humidifier is recommended for rooms up to 600 square feet.

Q: QuestionIs this humidifier ETL certified?

• A:Answer Yes, this humidifier is ETL Certified.

Q: QuestionCan I adjust the mist output on this humidifier?

• A:Answer Yes, the humidifier has adjustable mist level and direction settings.

Q: QuestionDo you have to use ONLY Distilled Water in this Unit?

Asked 3 years ago by A1Grandma.

• A:Answer No, I use tap water, but one thing with tap water is that if you live in a area that has a high content of calcium and other additives in youre water, it builds up in the bottom of the unit.

  Answered 2 years ago by NicholasRVerified Purchase

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Q: QuestionQUESTIONS: 1) Where can I buy the demineralization cartridges; 2) How frequently does the demineralization cartridge need to be changed? 3) What’s the average cost of the demineralization cartridge?

Asked 3 years ago by Anonymous.

• A:Answer Hello, thank you for your interest and here are some answers to your questions: 1- Winix sells the demineralization cartridges in a multitude of sites 2- We recommend changing the cartridge every 5-7 water fills 3- MSRP on the product is $19.99 and you get 4 cartridges

  Answered 3 years ago by Winix Product Expert

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Q: QuestionDoes this humidifier allow me to use my own essential oils or limit me to the use of the lavender or eucalyptus aroma pads?

Asked 6 months ago by BestBuyer8.

• A:Answer Yes, you can use whatever oils and pads you would like.

  Answered 6 months ago by Winix Product Expert

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Q: QuestionHow long does it take for the warm setting to produce a warm mist?

Asked 1 year ago by CQueue.

• A:Answer Hello, it will take approximately 5-7 seconds.

  Answered 1 year ago by Winix Product Expert

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Q: QuestionDoes this have a filter?

Asked 3 years ago by RLF.

• A:Answer This unit does not need a filter. This humidifier is an ultrasonic model which does not require a filter to function. Unless you are talking about the demineralization capsules, then yes it does have that type of "filter"

  Answered 2 years ago by PaulyCneartheNYC

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Q: QuestionIs this a top fill?

Asked 3 years ago by Stephanie.

• A:Answer Yes it is a top fill. The unit has a lid that removes completely off and then you can pour water from the open top. Super simple.

  Answered 2 years ago by PaulyCneartheNYC

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Q: QuestionWhats is the humidiy range this device can achieve?

Asked 3 years ago by Ivan.

• A:Answer You can achieve a very high humidity with this unit as it has a setting to leave the unit misting constantly. If you do not want to leave the unit misting constantly, your other options range from 40% to 60% humidity. Once it reaches that target humidity, the unit will stop misting.

  Answered 2 years ago by PaulyCneartheNYC

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