Questions & Answers

Q: QuestionIs it easy to install

Asked 3 years ago by Anonymous.

• A:Answer Hi there, with regards to setting up the Wyze Cam Outdoor v2 it is the same as setting up the Wyze Cam Outdoor v1, you will need to setup first the Wyze Outdoor Base Station that comes with the bundle and then connect your camera. The outdoor Base Station serves as an extender that you will connect directly to your router. To learn more on how it works and to setup the device, you may check this link: (https://support.wyze.com/hc/en-us/sections/360011338891). If you have more questions or concerns, you may reach out to our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may assist you further. Thank you and have a great day!

  Answered 3 years ago by Wyze Labs

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI am new to the outdoor security camera age…. If I buy this starter kit, how do I add cameras? I need 3 more in addition to the starter kit, so do they all connect/pair to this one base? Is there a limit to how many cameras you can use?

Asked 2 years ago by WVButterfly.

Q: QuestionDoes it interfere with someone privacy inside their home?

Asked 2 years ago by Anonymous.

• A:Answer no you dont even know its on.

  Answered 2 years ago by RichDVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs a subscription required to use this camera?

Asked 3 years ago by Doug.

• A:Answer Officially no. In reality yes you are pretty limited without it. But it’s only $20 a year not per month so it’s cheap and you don’t need to worry about sd cards needing to be replaced which trust me you will be replacing them if you get even a moderate amount of triggering events.

  Answered 2 years ago by Elite03Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use this starter kit with the Wyze Pan v2 indoor camera all in one app?

Asked 3 years ago by Crystal.

• A:Answer yes

  Answered 2 years ago by RichDVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHas there been any changes to using 5G Internet for Wyze cameras? T-Mobile has offered it in rural areas. My 2.4ghz hotspot device is up/down in connectivity so it won't work.

Asked 3 years ago by rayon100.

• A:Answer Hello there! All Wyze devices are only compatible with 2.4 GHz Wi-Fi signals. They are not compatible with 5 GHz signals. We use 2.4 GHz because the signal reaches further from the source, allowing users to install their devices all over their homes depending on their Wi-Fi network's bandwidth. We also use 2.4 GHz because it is more widely available than 5 GHz. If you have 5 GHz available you most likely have a 2.4 GHz signal available too, your internet service provider should be able to help you with finding the information for the 2.4 GHz network. At this time we do not have plans to implement connectivity with 5 GHz network signals but you can vote for the feature on our roadmap here - https://forums.wyzecam.com/t/support-5ghz-wifi-band-for-wyze-cams/7095

  Answered 3 years ago by Wyze Labs

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this camera record continuously or at least while movement is detected?

Asked 3 years ago by CamQuestioner.

• A:Answer yes

  Answered 2 years ago by RichDVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)