“My camera had been working fine for the first two weeks ,now I get a live stream picture, but no alerts or video when motion or people are being detected.”
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Most likely your free subscription to full service ran out. You have to put the cameras on the cam lite program after the free trial expires to get minimum notifications and 12 second captures. The full service is pretty cheap though and worth it.
Sorry, there was a problem. Please try again later.Hello we are very sorry to hear Person Detection may be running into some recording trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
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