“We need a camera in our church nursery and want to hear the children continuously through the morning services. Will this camera record voices continuously for 2 hours? We don't need to speak to them, just be able to hear them.”
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Hello! Our camera will capture one 12-second alert video every five minutes when motion or sound is detected. Using a microSD card with the ‘record on event’ or 'continuous recording' feature turned on will allow the camera to record the rest of the footage that the cloud video does not capture. We also have Cam Plus, which is an add-on service and upgrades the free 12-second motion recording already included with Wyze Cam. This upgrade will record motion and store the events to the cloud for as long as motion is detected and adds Person Detection. That means no 12-second limit and no cooldown period. The recordings are stored in the cloud for 14 days. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
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