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Sorry, there was a problem. Please try again later.Hello there! An existing wired mechanical doorbell is required to use the Wyze Video Doorbell, if your apartment doesn't have one of those, it won't be able to be used. For further assistance we would recommend taking a look at these two articles for some tips: https://wyzelabs.zendesk.com/hc/en-us/articles/360048443432 https://wyzelabs.zendesk.com/hc/en-us/articles/360048936691 If you are still running into any issues, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
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