Questions & Answers

Q: QuestionCan this be used without wiring?

Asked 1 year ago by Sharra.

• A:Answer Hello there! Unfortunately, this Wyze - Video Doorbell Wired needs a wiring for it to operate. We highly recommend purchashing the Wyze Video Doorbell Pro since it is a battery operated device.

  Answered 1 year ago by Wyze Labs

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Q: QuestionIs the blue circle light on the doorbell supposed to stays on all the time

Asked 2 years ago by Cowboy.

• A:Answer Yes.

  Answered 2 years ago by zcxvVerified Purchase

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Q: QuestionI have cloud storage I pay for already. Can I link the storage to my existing cloud storage of MY choosing or does it have to be linked to this companies cloud storage?

Asked 2 years ago by Tinkernicity.

Q: Question1. What are the exact dimensions of the doorbell? 2. How is it mounted?

Asked 3 years ago by 2CVdriver.

• A:Answer The dimensions should be on the product site. If not I can measure them for you. The doorbell is mounted where the existing doorbell was. My only difficulty was in fitting the wire back in the groove. But I did it.

  Answered 2 years ago by zcxvVerified Purchase

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Q: QuestionWhat is the maximum distance that the chime can be from the doorbell?

Asked 3 years ago by Oscarin1981.

• A:Answer Hi there! The max range between your Wyze Video Doorbell and chime varies, in an open and clear field, they can be up to 100 feet apart. If you have any other questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!

  Answered 3 years ago by Wyze Labs

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Q: QuestionI cannot seem to sync the cameral to my phone. What do i need to do to get this accomplished.

Asked 3 years ago by Anonymous.

• A:Answer Hi there, we are sorry to hear your doorbell has run into some connectivity trouble! We would recommend power cycling the doorbell by flipping the breaker power the doorbell to its “Off” position, wait 10 full seconds, then flip the breaker switch back to the “On” position. For further troubleshooting steps, please take a look at this article: https://support.wyze.com/articles/360048445932 If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!

  Answered 3 years ago by Wyze Labs

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Q: QuestionThe "type of installation" is listed as "replacement". What exactly does that mean? Need I already have a Wyze video doorbell installed to replace? Or does it refer to replacing a wired doorbell (non video)? Thanks.

Asked 3 years ago by Crunchycon.

• A:Answer You can replace an ordinary (non Wyze) with a Wyze.

  Answered 2 years ago by zcxvVerified Purchase

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Q: QuestionDoes this doorbell work for apartments?

Asked 3 years ago by Anonymous.

• A:Answer Yes

  Answered 3 years ago by FahimVerified Purchase

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Q: QuestionDo you have to subscribe to the cloud and how much storage does the device have if I dont subscribe to the cloud?

Asked 3 years ago by JT.

• A:Answer Hello there! Thanks for your question. When motion is detected it capture 12-second videos and stores them in the cloud for rolling 14 days for free. There is no cloud storage limit. But if you prefer to receive real-time alerts when people are detected and store full-length videos in the cloud for 14 days. You can subscribe to Cam Plus for $1.99/month. If you have additional questions, concerns, or would like to speak more about this please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

  Answered 3 years ago by Wyze Labs

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Q: QuestionHave a couple of questions. Does it give you the option to wire into existing doorbell wires? How is the audio and video quality? Is the app well developed, user friendly, and how much storage for the video and audio? Thanks so much!

Asked 3 years ago by Livy.

• A:Answer Yes, you can wire into the existing wires. Audio and video are very good. The app works well for the basic use that we put our doorbell to. I don’t know how much storage Wyze provides, but we have never run out of space.

  Answered 2 years ago by zcxvVerified Purchase

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Q: QuestionHow does this chime get wired? Does it plug into a 110v outlet?

Asked 3 years ago by Mikie.

• A:Answer Yes, the chime is plugged into a 110 v outlet.

  Answered 2 years ago by zcxvVerified Purchase

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