Questions & Answers

Q: QuestionLock works normally then when the plunger almost travels completely out it stops about an inch prior to full out. At this point it does go completely easily All this when not door closed so my problem is there is something inside not pulling the bolt in

Asked 4 years ago by Grumpy.

• A:Answer We're sorry to hear you're having issues with the bolt completely extending! Please contact Yale Customer Support at 1-855-213-5841 for accurate troubleshooting.

  Answered 3 years ago by Yale Customer Care

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Q: QuestionHow do I change the master key code

Asked 4 years ago by Paula.

• A:Answer You can find instructions to set the master lock and other settings inside the box. I have also attached the relevant page.

  Answered 4 years ago by ChuckRichards

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Q: Questionwhat are the dimensions of this lock?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Yale - Assure Lock Pushbutton Lock - Brass

• A:Answer Exterior 6 1/16 (H) x 2 3/4 (W) x 1 3/8 (D) in.

  Answered 2 years ago by Mike

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Q: QuestionDoes this lock works on its own or it depends on an app and montlhy payments ? also will it work outside the US?

Asked 5 years ago by Loren.

• A:Answer This lock keycode will function on it's own but it also includes the ability to connect to z-wave compatible hubs.

  Answered 4 years ago by ChuckRichards

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