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I would take your phone and screen protector back in to Best Buy. My husband has a 15 Pro and ZAGG screen protector, and it works fine. I believe you must have gotten the wrong size screen protector or it went on incorrectly. I am also wondering how you got it so inexpensively. They are usually $59.99!
Sorry, there was a problem. Please try again later.The plastic tray for mine wasn’t even snug enough to keep the phone still. The groove for the power button didn’t line up & would have caused your issue if it was snug. So, when I went to install the screen protector. It was literally installed crooked, but I didn’t realize it till afterwards when I tried to figure out why. I had to lift it back up twice to try and get it lined up better. It’s still not lined up that well. In hindsight, I would have rather had the screen turned on and lined the glass up myself. That way it would have been lined up much better.
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