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Customer Ratings & Reviews

Customer reviews

Rating 3.7 out of 5 stars with 708 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the powerful GPU and excellent performance of the ROG Gaming Desktop, frequently praising its performance and price. However, many customers express concerns regarding the cooling system, citing excessive noise and inadequate cooling as significant drawbacks. The case design also receives mixed reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 708 reviews
  • Rated 1 out of 5 stars

    Avoid ASUS and ROG...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this almost two years ago. Anyone that understands a graphics card lifecycle (most expensive part of the computer) knows that it should last probably 5-10 years. Well my card has quit working after about a year and a half. This is about an $800 graphics card... this is unacceptable. Don't buy anything by ASUS if you care for quality. The hilariously short 1 year warranty is one sign to stay away...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Gpu

    Rated 4 out of 5 stars

    Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good for the price. High-end graphics card and fast CPU. Great for Gaming or mining.

    I would recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 4 out of 5 stars

    Nice looking. Bad airflow.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good specs for a reasonable price. Bad airflow in the case. Be careful if overheating.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 4 out of 5 stars

    Good deaktop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great desktop, only bad thing is the dies get hot in the case. Take the glass off and it’s fine.

    I would recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 2 out of 5 stars

    Extremely Poor Cooling - leading to usable conditi

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon first use, computer would completely turn off when gaming. Monitoring CPU temps under load, they were consistently hitting 90C and even 100C. This is when the PC would shut off. Applying new thermal paste helped a little. Was able to get 1 or 2 games in before thermals hit mid 90's. Will need to upgrade CPU cooling ASAP

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear that PC shuts down while gaming. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. Have you updated the BIOS? What is the average temperature on idle? If possible, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Cooling

    Rated 4 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good gaming pc, bad CPU cooler. It is very loud under load and performs at high temperatures

    I would recommend this to a friend
  • Cons mentioned:
    Cooling, Fans

    Rated 5 out of 5 stars

    gaming pc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good value but u do need to add fans and replace the cooler

    I would recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 4 out of 5 stars

    good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's running a bit warm but overall good. Lots of LEDs, wish there is a way to turn them off.

    I would recommend this to a friend
  • Cons mentioned:
    Fans

    Rated 5 out of 5 stars

    Great machine for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item onsale and it has been great! For the price this is a good computer and will run any of the triple A titles you want to play. The only downside is that the stock fans in the machine are loud. I replaced them with another set for $15 off of amazon. Great so far.

    I would recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 4 out of 5 stars

    Asus TUF RTX 3080 gpu

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great PC, needs a better cou cooler and a couple of case fans. The video card is awesome.

    I would recommend this to a friend
  • Cons mentioned:
    Case, Cooling

    Rated 2 out of 5 stars

    Sub par ROG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The small case and poor air case with dated 3080 isn't worth the price tag

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciate your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Cooling

    Rated 3 out of 5 stars

    Good computer. Not so good cooling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this due to the gpu shortages and scalpers. The computer is a beast but like all other reviews, you will have to upgrade the cooling system.

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Good Pc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quality just hate the fact that it’s pretty loud the fan

    I would recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 3 out of 5 stars

    Good but not Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs hot and requires some work to make it a reliable gaming pc. Cant be the value at todays market price.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear that the unit runs hot. This is absolutely not the kind of experience we want any of our customers to have. Have you updated the Windows OS and all drivers? For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Case

    Rated 4 out of 5 stars

    3080

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is terrible, but the components are well-matched after replacing the case.

    I would recommend this to a friend
  • Pros mentioned:
    Gpu

    Rated 2 out of 5 stars

    Way to hot!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the others have said this is not a working PC. The case has only one small fan in the back. The pc as is keeps shutting down cause of the heat. That said the parts inside are worth the price. The 3080 vid card alone in this machine was the sole reason for me to buy this. I am going to trash the case and replace the cpu fan after doing that it should be a nice pc.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the overheating issues on this model. We would recommend that you follow the steps in the FAQ below to resolve this issue. Here: https://www.asus.com/support/FAQ/1015064/
      We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Cooling

    Rated 3 out of 5 stars

    Fast but hot

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent components, but not enough cooling for the CPU with poor intake. Run with the glass of and/or a different CPU cooler it's a good machine.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's regrettable to hear you've encountered issues with the unit getting really hot. This is absolutely not the kind of experience we want any of our customers to have. What is the average temp on idle and while gaming? I'm happy to assist you, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Desktop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That’s great deal and perfect setup. Just add cooler much better.

    I would recommend this to a friend
  • Cons mentioned:
    Case

    Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same as what everyone else is saying. Great parts, horrible case

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t use high settings

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything ran smooth but the temps were through the roof and it sounded like a fighter jet every time it needed to load/ process anything remotely big. I would only recommend this if you’re fine with running average or low settings when you play games or else your cpu temps reach 85 degrees or higher in no time. I returned this product and went with a custom build instead

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Prebuild,

      We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If possible, give me a detailed description to any specifics in regards to your situation so we can collaborate towards a resolution. You can reach me at [email protected]. Your case for reference is N2107043835-0007.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

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