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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7483 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are pleased with the GO Air Pop True Wireless Earbuds, highlighting the excellent sound quality, good battery life, comfortable fit, affordable price, and ease of use. Many appreciate the available colors and the satisfying bass. Some customers have noted issues with connectivity and volume, while others have experienced problems with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 353 Showing 7,041-7,060 of 7,483 reviews
  • Rated 1 out of 5 stars

    I mean in a pinch maybe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were bought for my mother who is over 70 yrs old to use in her flight back to the states. No first hand experience besides pairing them for her; which was straight forward

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly loved the look of these but the right one died soon after I received them...less than 2 months. I am still not sure what to do as Best Buy only covers them for 30 days.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about the issue. Please reach out to us at [email protected], and we will help you get a replacement pair. jlabaudio-conv

  • Rated 1 out of 5 stars

    Piece of junk

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one piece of junk. The case looks cheap. The left one just does not sync. Tap 7 times does not work either. DO NOT WASTE YOUR MONEY!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the earbuds for less than a month and they already stopped connecting.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Please reach out to our customer support team. We'll have you up and running in no time! [email protected] jlabaudio-conv

  • Rated 1 out of 5 stars

    dont reccomend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stopped working from the left ear bud one week after purchasing.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear of the issues that you ran into. We do cover all of our Bluetooth products with a two-year limited warranty, and we'd love to get you taken care of. At your convenience, please reach out to us either email, [email protected] or give us a call at 405.445.7219 Mon-Thurs 8am-4:30pm PST and Friday 8am-2pm PST. We're here to help! jlabaudio-conv

  • Rated 1 out of 5 stars

    Not a good purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't happy with these. I could hear the music and answer my phone. The purpose was to use them to hear on the phone; therefore, I would not recommend these.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset sucks and is not comfortable at all. Hard to get out of ears.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Uncomfortable. Do not recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really uncomfortable. Even with the smallest ear piece it feels like I have to jam these in. They give me an instant headache and I can’t focus on the sound.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a back up pair. When i paired them to my phone the right earbud does not work. I've tried troubleshooting, but that didn't help at all.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about the issue. We'd be happy to help you get a replacement pair. Please contact our support team at [email protected]. jlabaudio-conv

  • Rated 1 out of 5 stars

    The worst earbuds ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This earbud is the worst the charger is not compatible in the United States dont waste your time. Spend more get more

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      The Go Air Pop's charging case has a built-in connector that can be plugged into any 5v 1a USB port. You can also plug it into your phone's charger adapter. jlabaudio-conv

  • Rated 1 out of 5 stars

    ear bubs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop working in two weeks. Should have gone with the ones I had picked out. The person told me these were better ones

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about the product you received. Please contact us at [email protected], and we'd be happy to resolve this for you. jlabaudio-conv

  • Rated 1 out of 5 stars

    Do not purchase waste of money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i used them to talk on the phone, people tell me they cant hear me and or i sound far away

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Buzzed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the item for a couple hours, it had a continuous buzz sound. Was very disturbing and had to return the item to the store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They last 10min

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price they where good. They have a nice size and sound but they only last about 10min the right one stop working and never work again, they being return and exchange for another brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned produce

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife could not get them to stay in here ear, so we returned them. We are not sure why this happened.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Crappy Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They suck! horribly head phones! I would never buy anything from JBL ever again!!! Don’t waste your money! Shame on Best Buy for selling such crap!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not goo do not work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    factory defect, Bestbuy is not near me, and I request a label return, but bestbuy are not giving us that option. Shame on bestbuy

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    Would not buy again

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap product but only one of the ear buds worked when I bought it. Just needed them temporarily. Wouldn't recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this EarPods and I have used for less than a week and one of the earphones does not charge, terrible product, I will take it back to the store for replacement or to get my money back

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume went down after 6 months of use. Could no longer use because it was so hard to hear any music and/or person.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

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