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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 801 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers find value in the 5.2/5.3 Cu. Ft. High Efficiency Smart Top Load Washer, particularly praising the removable agitator, cleaning performance, and large capacity for handling bulky items. Many appreciate the quiet operation and ease of use, with some also liking the color. However, a few customers have reported concerns about the washer's long-term reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 801 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is the best. It cleans so much in one load and fits a large comforter as well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes well. Only thing, it is a little loud and shakes a bit too much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes great however it seems to have trouble balancing loads. To avoid this you have to keep the agitator in. I love the preloaded soap I have arthritis and this feature makes it so much easier !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had some balance issues but other than that has been a good washer

    I would recommend this to a friend
  • Pros mentioned:
    Removable agitator

    Rated 5 out of 5 stars

    Top Load Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new top load washer. I had a front load Whirlpool for 17 years and it just stopped working so I decided on this. It works great.

    I would recommend this to a friend
  • Pros mentioned:
    Removable agitator

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washing machine. The removable agitator is nice when you want to wash blankets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the quality and effectiveness of this washing machine. Great to just add the detergent and the machine dispenses itself

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great working machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of us feel best unit we have ever purchased. Uses exactly right amount of water never short. All water leaves machine. Close come out clean every time. Had top of line LG and Samsung we did not like either unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my new washer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the app feature that tells you when you are running low on detergent. Especially when I’m not at home doing laundry and I know its my teenagers. The app tells me when the cycle ends. So I know how many cycles were done . If you have teenagers you know they always forget to tell you they used all the detergent.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cool features but trash reliability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine seemed to work just ok when it does work. But I bought it 7/23 and it wasn't delivered until almost 2 months later because Whirlpool was making it brand new. Within the first year it started leaking somewhere which was covered by the warranty but the service man couldn't figure out where it was leaking from so he had to come out multiple times and said he replaced everything inside the box of it. So then it worked again of course until 3 months later after my TotalTech 2 year warranty expired. Now it has stopped draining, stopped spinning, the lid is locked. Error codes are F9E1 which says drain plug needs cleared. So I manually drained the water out by tipping the full washing machine back so the drain started working again. Only to find out there is another error code attached F1E2 which is the Motor Control Board and it causes a electrical spark everytime I try to reset it by unplugging it and plugging it back in which seems like the computer on it is bad. Now I have to pay for a service call just to see if this thing is worth fixing or not.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via:
      Facebook at https://tinyurl.com/Whirlpool-Facebook
      Instagram at https://tinyurl.com/Whirlpool-Instagram
      So we can investigate this further to see how we can help. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this washer zero ratings, I would. It looks identical to one we had a few years ago. That one acted up all the time. what do you know this one we have had a month and it's already acting up. I was limited on what washers I could get because I needed it as quick as possible. And a few features, I was a little specific about. This washer cost us a $1000, and that was on sale. And it's already acting up.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via:
      Facebook at https://tinyurl.com/Whirlpool-Facebook
      Instagram at https://tinyurl.com/Whirlpool-Instagram
      So we can investigate this further to see how we can help. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Removable agitator

    Rated 5 out of 5 stars

    Top loader removable agitator and HE. Cool!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After almost two decades of front-loading fun, this new top loader with removable agitator and HE or full soak option is the best of both worlds and will save your back.

    I would recommend this to a friend
  • Pros mentioned:
    Removable agitator

    Rated 5 out of 5 stars

    No regrets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a little over a month ago and so far it's working wonderfully. Have not used the Load & go feature yet, but will soon enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is excellent, nothing short of what I expect from one of the latest Whirlpool washers. I enjoyed running this top of the range product to wash some clothes

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Werpool

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I yes loved its simple and easy to use..its my favorite brand and color is perfect..

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful. I really love that it is quiet and it washes our cloths so well! Looks amazing too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always purchased Whirlpool products for our laundry needs. This new washer exceeds our expectations. The no interest financing that was offered was another unexpected plus. I highly recommend this Washet. It’s amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase; works well. It is a beautiful washer maching and make my laundry room look great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tech savvy washer.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this washer approximately 1 year with no issues. My only complaint would probably have to do with its trying to guess how much water to use with some of its automatic cycles. Other than that, its a good washer.

    I would recommend this to a friend
  • Pros mentioned:
    Removable agitator

    Rated 5 out of 5 stars

    My new GE washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that you can remove the agitator with just a simple push and twist. Also not having to add detergent every load, it tells me when to add.

    I would recommend this to a friend
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