Customer Ratings & Reviews

Surpise something from Best Buy that works! Printer ink too costly.

I see the product is so far good. But i see there is a minir damage.

Not such a fabulous printer. I have a lot of issues with connectivity, so it takes forever to actually use. As a scanner it works great, but for everything else....not so much. It doesn't print my documents, takes a while to copy papers. If I hadn't gotten this as a Black Friday deal I would be fuming.

Not very please Edith this item, was makubg noise when making copies

Never worked from the start. You have to pay for anything you want best buy to do. Poor service, poor support. Still under warranty but best buy won't do anything without $$$. Last time I shop here. Will do to Amazon again where there is never an issue

This printer always goes offline, tears through ink like it's free, and is frustrating to troubleshoot. Cheap for a reason.

Changing the ink in this things has proven to be quite the task! I subscribed to instant ink, and they sent me one, but it did not work. I kept getting an error. I purchased ink from a store, and it still gave me an error. Are these really meant to be one and done?

We can not get it to work wireless When it does print it’s great quality but it has nothing but a headache for me and my family

This printer has only given me heartache. It prints when it wants and most of the time it doesn't. When I sent a document to this printer I have to get up, walk across the room turn the printer off and on again to get any results. I am 81 years old, and I don't feel like the constant getting up and down and the aggravation. Why can't I return this nuisance of a printer and get another? What can you do to help me?

It’s a printer… it prints, nothing good nothing bad it just is.

It works, but have its issues. Not the best and also hard to setup. Ink was stuck, it was hard to remove at first.

It prints. Could be smaller and less awkward. I guess it’s ok

Worked great for about 2 weeks. Haven't been able to use remote wifi printing since. No better than the old printer it was supposed to replace.

The only issue i uave is the setup process. It was a bit frustrating.

Bought one, got message that ink cartridges that came with it were not authentic. Returned, second one would only print test pages. Returned that one and bought a brothers brand and up and running in 10 minutes. All of the go security junk makes these printers trash

We bought this printer to create labels and this will not print them correctly. No matter what we do. We have another HP printer ( ) and the same labels print correctly every time. We even have issue printing regular sheets. This printer is a hunk of junk. We have had it about 30 days and it is non-returnable, otherwise it wouldn’t be taking up room in the garage. DO NOT BUY!

works ok. little slow printing takes us about 3 min. to get something printed.

This printer makes a weird noise that makes it annoying to keep on all the time. Additionally, it frequently doesn’t print directly from a website, photo etc. You are best off printing everything through the HP app which isn’t always available.

Completely worthless. First, it does not pair to any of my devices. After jumping through some hoops, I find something about having to download an HP printer app. I was pressing buttons to try to get it to turn on and pair, and it tried printing out a sample page, and the paper got jammed. I perform basically heart surgery to extract this piece of paper, and now the printer is flashing yellow. This piece of junk does not work. Avoid it.

Very smart in the beginning. After the change of ink cartridge it would not read the ink. So it is dumped in a corner. Ready for annual electronic disposal by our municipality.