Customer Ratings & Reviews

Maybe I got a defunct unit, but I have tried every fix and it has not worked. Everytime I print with the correct paper, it comes up with a 'mismatch paper' error or it prints way too tiny. I've tried every fix they've offered online, but unfortunately, with my workflow, I can't work with a defunct printer. Immediate return.

Worst printer to figure out, have to restart every time use it. App is clumsy and hard to figure out, difficult to share printer with others. They keep sending ink even though I have only printed like 30 pages in the last couple months. Worst printer ever purchased.

Junk. I bought this on Feb. 2, 2025 for simple print tasks. Set up didn't work despite many attempts. Tried to return to Best Buy a little over 2 weeks later but their return window is very short. HP Tech. unable to help with set up.

Ink runs out after to print of running color print and the ios wifi connection is horrible it does not connect as it should.. always have to reset the network or print wifi in order for it to work

Its trash, it is melware and subscriptions to hpink they'll bill you and not send the ink.

nice printer but a scam in that I am required to sign up for a monthly plan to use the printer. was Not clearly described in description upon purchasing.

Without the subscription, it’s a pain to print. Buy it if you’re always printing as it refills automatically for you at a small fee.

Stopped working after 6 months. Felt incredibly cheap.

no idea if it works as the setup could never be completed, As it is wifi only I tried every network available, to no avail. Their "support" consisted of reading FAQ's to me and then blaming my network. which has over 15 devices running flawlessly, Like most of HP printers cheaply made and support, when you can understand them, useless

Printer stop working in February 2025, I hardly used it.

Horrible, died 3 months after purchasing. Ive been an HP customer for over 20 years but the last laptop I purchased and now this printer have been horrible. Im done with this brand.

The worst printer on the market. Do not recommend to anyone especially the prepaid ink plan. They even send my the wrong one and will not replace or respond. This will force me to cancel the plan and buy a new printer.

It stopped working suddenly and it's outside of the return window. No troubleshooting has worked. The instant ink is very inconvenient. It takes so long to receive the ink and it gets used up very quickly. I rely heavily on printing for studying so it is affecting my school work badly.

Dont buy it, in order to do anything with app it demands you start a account. What im printing is no ones business! They say they dont collect any documents but they do. Why else would they demand you create a account to use the app? so they can be nosy. Hp is notorious for stealing information

Information on Best Buy and HP website misleading. This printer cannot be set up and used fully without a cloud based HP account, so they can mine your data and sell you ink. This printer should be free from HP for the trouble. Or class action lawsuit against HP as it appears all their printers have been like this for two years.

I set up the printer and tried to print… PAPER JAMMED. I fixed the jam several times and the paper still jammed with every attempt after. I never got to actually printer. Gave up after about 5 1/2 hours and heading to return this junk.

Theae are supposed to be plug and play. The error messages aboit the cartridges would not go away. Spent time troubleshooting and then callwd a guy whoni couldn't understand and wasted my time returned it and am upset.

It was good for less than 5 months and now i cant even connect it to WiFi anymore.

Seems to do the job fine but it is a pain to use. Set up and trouble shooting is quite vauge. Still having trouble getting a pc to connect. Also the color cartrage ca.e dry and the black only printed 40 pages.

This is the absolute WORST printer ever! I had issues with it from the start, but I tried to be patient. Time after time, my print jobs would either take forever to print (meaning, they'd print up an hour later) or they wouldn't even print at all. Owning this printer has been a really frustrating experience, so I finally gave up and bought a different brand.