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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 554 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.6 out of 5 stars

  • Dry Time

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. The large capacity and cleaning performance are also appreciated by users. However, some customers have expressed concerns regarding the extended dry times and an unpleasant smell after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 554 reviews
  • Pros mentioned:
    Energy efficiency

    Rated 5 out of 5 stars

    Very energy efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great for saving energy. I will say if you're that person who likes too take a load out and start another it may not be for you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Works really well in my space. I enjoy the convenience of getting notifications on my phone so I don’t have to keep checking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life changing!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer dryer all in one is amazing! We had a stacked unit we replaced with one of these so we could clear up some space. We read and researched so many reviews on these and the main thing people say is bad is its drying capabilities. This thing drys great! Now it doesn’t leave your items roasted and burning to the touch like a traditional dryer but it definitely drys cloths.

    I would recommend this to a friend
  • Cons mentioned:
    Smell

    Rated 1 out of 5 stars

    Horrible plastic smell on clothes, long dry times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had this delivered and installed yesterday. First, I did a small load with just 4 waffle towels. It took 1.5 hours to dry. (But it was bone dry). The bigger issue is that the unit stank up my entire living area with this horrible toxic plastic smell and also left the smell on the towels. I had to open up windows overnight and it’s still not completely gone, and the drum still smells bad. Support articles for older models say that it goes away in 10-20 washes???? Are you kidding me? I could deal with it if it was just the air smell but it’s also stinking up my clothes?? Will be returning

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laundry done all in one.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this combo washer and dryer. Put my clothes in and washes and drys in less than 2 hours without my having to switch out the loads from washer to dryer. I love anything that makes things easy and convenient.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. We are happy to hear that you are enjoying the convenience and efficiency of your LG washer and dryer combo. Simplifying your laundry routine is definitely a great benefit. Thank you for sharing your positive experience with us. If you have any questions or need assistance in the future, feel free to reach out to us. We appreciate your feedback and support. ^Cris. LG

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Chris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything couldn't have been better. Arrived on time. The two young men were very pleasant. Couldn't be happier with the washer/ dryer very quiet. Wash and dry operation great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Headache

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has broken down twice in less than a year, luckily I bought the extended warranty because miraculously it stopped working right after the manufacturer warranty expired, DO NOT purchase any Samsung appliances they break down every time right after the manufacturer warranty expires

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, JerryN. Thank you for sharing your experience with us regarding your LG Front Load Washer/Dryer Combo, Model WM6998HBA. We understand your inquiry and the concerns you've raised regarding the performance and longevity of your appliance. We understand that the unit didn't meet your expectations, especially after requiring repairs within such a short period. Your feedback is very important to us, and we are committed to ensuring our products provide the reliability and high quality that our customers expect from the LG brand. We are here to support you and want to make sure your machine is functioning properly so you can enjoy the convenience of your all-in-one laundry solution. Since you mentioned the unit has required service recently, we would like the opportunity to review your case and provide further assistance. For further assistance and any specific concerns you may have, please contact us on [email protected].
      https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/JJ8VPZQ98S
      —Renzo LG

  • Rated 3 out of 5 stars

    Prepair to clean this entirely constantly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, this was my dream washer, but truthfully, it took only one month before the heat coils got completely covered in lint. I emptied the lint tray after every wash and kept it as clean as possible. Then, about four weeks in, it started taking three times as long to wash and dry anything. It was installed per the instructions, is perfectly level, and it's not suffocated, but clothes would still come out moist after a full dry cycle. I found that the filters in the lint tray were absolutely caked, including the coils behind them. How does this happen in one month with constant upkeep and cleaning? Even tiny loads have issues.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Perfect with a caveat

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer dryer combo is good for large loads which can be left to be done without worrying about forgetting clothes in the washer. But it takes a little longer than stand alone washer dryer but it’s very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Energy efficiency

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best combo ever had a washer and a dryer save your time electricity you just put your clothes on and forget about it the best

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Washer/Dryer Combo

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer does a great job washing clothes. It's a little noisy when it spins. We are enjoying using it more than our old washer and dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Quiet and stable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far quiet and stable. Heat pumps are the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    What a lucky find.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has been a dream so far. It washes and dries pretty fast compared to using two separate machines and creates so much extra space. It is super quiet, which is a delight. There are videos available for maintenance and the pedestal with drawer is a must.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    lg

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine being able to set it and forget it. The app notifies you right away of any issues or when its done. Only problem is the lint trap has faulty and gets stuck. Samsung custumer service was great and sent improved replacement part right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/dryer combo

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the concept although I believe it has some bugs that need addressed!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is awesome. I love being able to put the load in and that’s it until it’s washed and dried. And another cool feature is you it holds 18 loads of laundry soap and fabric softener. So you don’t add those every wash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer dryer on market

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very awesome all in one machine. It makes laundry a breeze with the the auto wash and dry feature. Toss in the laundry and forget

    I would recommend this to a friend
  • Pros mentioned:
    Energy efficiency

    Rated 5 out of 5 stars

    Great Invention

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works exactly as advertised. Washes and drys without having to move cloths from one machine to the other. Uses 110 instead of 220 so reduces the cost of laundry. Much quieter than other machines.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Amazinggg

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Don’t have to worry about taking load out to dryer because it’s all in one load. Couldn’t be happier with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good washing machine, it makes things easier for you because you don't have to take it from one machine to another, since it does everything

    I would recommend this to a friend
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