Customer Ratings & Reviews

Hi, Adam. Thank you for sharing your feedback with us. We understand your concern about your LG Wash Combo (WM6998HBA) model, isn’t performing as expected, especially when it comes to drying and lint issues. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
We recommend checking the lint filter and ensuring it's clean, as a clogged filter can affect both drying performance and drainage. For guidance, visit  https://www.youtube.com/watch?v=kJRxnSzQA6k. Also, make sure that the drainage hose is clear and properly installed to avoid any issues. For more help, you may visit https://www.youtube.com/watch?v=y6ZpcvjFcvoIf. For a range of common concerns, we recommend reviewing our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6. If the problem persists, please send us a private message on social media @LGUSSupport, and our team will assist you further in troubleshooting and finding a solution. ^Juvy

Hi, Jeff. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We understand your concern about the dryer keeps running even when your clothes are dry. We strive to provide reliable, high-quality products and ensure a smooth experience.

Although the model may not have a humidity sensor, you can try adjusting the cycle settings. For instance, using a timed dry option might help control the drying time more precisely. You can also check the lint filter and vent system to ensure they are clean, as any obstructions can sometimes cause the dryer to run longer than necessary. For help, visit https://www.youtube.com/watch?v=kJRxnSzQA6k. For a range of common concerns, we recommend reviewing our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.

If the issue persists, we’d be happy to assist you further. Please send us a private message on social media @LGUSSupport, and we’ll work to find a solution together. ^Juvy

Hi, there. Thank you for sharing your feedback with us. We understand your concern about dealing with the extended drying times on your LG Wash Combo (WM6998HBA) model, especially when the cycle takes much longer than expected. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. All-in-one units, particularly ventless models, can take longer to dry because they use a condensation drying method rather than venting the moisture outside. While this is more energy-efficient, it can result in longer cycle times, especially when handling larger loads. We recommend using smaller loads for faster drying times and ensuring the unit is level and properly maintained to optimize performance. If you decide to try a separate unit in the future, we’re here to help guide you in choosing the best solution for your needs. If you'd like to explore additional troubleshooting or have any other questions, feel free to send us a private message on social media @LGUSSupport, and we’ll assist you further.

We’re here to make sure your future experiences with LG are positive and satisfying. ^Juvy

Hi, Nihcole. Thank you for reaching out about your LG Wash Combo (WM6998HBA) model. We understand the importance of having both the wash and dry functions working smoothly.

Your unit is designed to collect lint internally, so seeing very little in the external lint trap can be normal. However, reduced drying performance can happen when airflow or sensor readings are affected. One helpful step is to run the Dry Sensor Calibration on your model. This allows the unit to relearn moisture levels and can noticeably improve drying results. For morehelp, visit https://www.youtube.com/watch?v=y6ZpcvjFcvo. For the LCD screen glitch, start with a full power reset by unplugging the unit for 20–30 seconds, which you’ve already done. If the problem persists, ensure the outlet is grounded, and the washer is plugged directly into the wall, not a power strip, to stabilize the display. We’d like to take a closer look at both the drying performance and the display behavior. Please send us an email at [email protected] so we can assist you further. ^Juvy
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Hi there. We are pleased to hear that your LG washer and dryer set is meeting your expectations and providing excellent performance in both washing and drying your laundry. Your satisfaction is important to us, and we are glad that you are enjoying the product. If you ever have any questions or need assistance, please feel free to contact us. Thank you for choosing LG! ^Cris.