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Customer Ratings & Reviews

$2,099.99
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Customer reviews

Rating 4 out of 5 stars with 554 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.6 out of 5 stars

  • Dry Time

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. The large capacity and cleaning performance are also appreciated by users. However, some customers have expressed concerns regarding the extended dry times and an unpleasant smell after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 554 reviews
  • Rated 1 out of 5 stars

    Worst major purchase I’ve ever made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a 12mo warranty, and at 14mo it started leaking and stopped drying. Repair manuals aren’t available to normal humans, so good luck fixing it yourself. But that is not enough to make me write a scathing review. I’m writing this because LG’s support ghosted me so bad that I filed my first ever credit card chargeback. And then LG, instead of taking the hit for their terrible support, sent the chargeback to collections. So if you want a washer that doesn’t work and support that is so bad that it hurts your credit rating, buy this! Otherwise not so much.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buisness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has it right. It was the best Buy. Don’t hesitate your business with this company they back their products and truly have the best prices.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    return asap if the filter gets stuck

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited about the purchase, but only for a month....following that the filter ( which i thought was supercool when functional) got stuck. It was hard navigating through LG support but finally i was able to get them to take a look at it. They need to replace the whole filter unit but of course the return period with LG expired a few days ago and I'm still waiting for it to be fixed. Ill update the review with LG support as i'm in touch with them. If your top filter stops working, please just return the unit to best buy. An additonal waste was I had to pay for a new pedestal instead of using my old ones as the bestbuy guys who arrived said they dont place the new machine on old, prepurchased pedestals. ...

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with the WM6998HBA washer. We understand that dealing with a stuck filter and navigating support issues has been challenging, especially with the return period having expired and the additional cost for a new pedestal.

      It's good to know that you're in touch with LG support for the filter replacement. We hope that the resolution process will be swift and satisfactory. For the future, please keep us updated if you encounter any further issues or need additional assistance.

      We understand your situation and would like to assist you further. Please send us a private message on Social Media @LGUSSupport with any additional details or concerns. Our team will be more than happy to provide further support and help resolve any outstanding issues. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Happy Purchaser

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much coaching from my family, I finally bought this combo washer/dryer. I’m super glad that I did. No need to rewash clothes that lingered in the washer because I failed to transfer to the dryer.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 1 out of 5 stars

    Dont Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much work! Have to clean too many filters too often. Messy water from sweating around detergent tray running down front of mashine. Have to drain from water hose to get clothes dry multiple times per small load. Big mistake buying this product.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Wendy. Thank you for sharing your experience with the LG WM6998HBA All-in-One Washer-Dryer. We understand your concerns about the cleaning process and water buildup around the detergent tray. For best performance, it’s essential to regularly clean the detergent drawer and the filter, as these help optimize both washing and drying cycles. If you're noticing water running down the front of the machine, we suggest checking that the detergent tray is securely seated and not clogged with residue, which can prevent proper drainage.

      As for the drying performance, the ventless heat pump dryer can sometimes require multiple cycles depending on load size, fabric type, and humidity levels. If you’re still experiencing issues, please try reducing the load size to improve drying efficiency.
      https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166

      [LG Washer-Dryer combo] Unsatisfactory drying performance - https://www.lg.com/my/support/product-support/troubleshoot/help-library/cs-CT52009169-20153865868998DRC/

      We’re here to help you troubleshoot further! Please send us a private message on Social Media @LGUSSupport with your model and any specific issues you’re encountering, and we’ll work together to find a solution.
      —Renzo LG

  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer-dryer combo makes doing laundry so easy. The experience with employee Ryan was wonderful! He was do helpful in explaining the machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Combined Washer/Dryer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The combined washer/dryer has been a great buy! The AI powered cycles make it more efficient and easier to operate. Highly recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    no low heat mode, why?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good washer/dryer but there is no low heat mode. It is possible that this appliance does not need one, but it would be good if this design choice was justified somewhere in the manual (it is not).

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your feedback on the WM6998HBA washer/dryer. We appreciate your perspective on the need for a low heat mode and the suggestion about clarifying design choices in the manual.

      We understand your concern and apologize for any confusion caused. Your feedback is important to us, and we will take it into consideration as we continue to improve our products and documentation.

      If you have any further questions or need assistance, please don't hesitate to reach out to us via private message on Social Media @LGUSSupport. Our team is here to help and provide any additional information you may require.

      Thank you once again for your valuable feedback. We appreciate your support for LG products. —Mau LG

  • Rated 5 out of 5 stars

    fall in love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We fall in love with this machine when we saw it first time. I have waited for Valentine's day to make comment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product and the installation by Miguel and Joel was professional, quick and they were very friendly. They took the time to show me how the unit works.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your positive experience with us! We're thrilled to hear that Miguel and Joel provided professional and efficient installation service for your LG product. It's wonderful to hear that they took the time to demonstrate how the unit works and were friendly throughout the process. Your kind words will be shared with our team. If you have any further questions or feedback, please don't hesitate to contact us. Thank you for choosing LG! ^Cris. LG

  • Cons mentioned:
    Dry time

    Rated 1 out of 5 stars

    Don’t buy this unit.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This equipment is not recommended as the drying function is awful. Ran for hours before items were dry. Exchanged for a stacked unit with separate devices - much better outcome. Best Buy customer service was very helpful with this situation.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for taking the time to share your feedback with us. We understand that the drying function of your LG Washer (WM6998HBA) model did not meet your expectations. We aim to offer top-notch products that exceed our customer's needs. To help optimize the drying performance of your current unit, we recommend checking that the venting system is clear of any obstructions. A blocked vent can often affect drying efficiency. If you haven't done so already, you might also want to ensure that the load is not too large, as overloading can impact drying performance. For more help, visit https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277. If you have any more questions or need further assistance, please send us a private message on social media @LGUSSupport. Our team will be glad to assist you and address any remaining concerns. ^Juvy LG

  • Rated 5 out of 5 stars

    No more changing loads to get get dry clothes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, clothes are clean and dry. Love the easy to clean lint trap. It was really easy to set it up on the LG app. Haven't begin to expore even a quarter of the options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely pleased

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes better than my previous samsung 7.4 CU washer and the overall washing and drying times are generally faster than with my previous separate washer and dryer. The clothes come out dry and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer/Dryer All In One

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer/dryer all in one is awesome. I bought a Kemore All in One approximately 10 years ago, so I am used to this type. It has far exceeded my old Kenmore. Quite impressed with all the features. Love it!

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 1 out of 5 stars

    Not My Smartest Purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One star for washing capability and a significantly lowered gas bill (without a gas dryer). We can't use the cycle that washes and then dries because the clothes stick to the sides of the drum after washing. They have to be peeled off the drum before drying so that they will tumble. The drying time is awful and we've tried everything. Towels take 4-5+ hours to dry. Doing one load of towels is an all-day or all-night job. Back to the drawing board on this machine, LG.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Kathleen. Thank you for sharing your experience with your LG Wash Combo (WM6998HBA) model. We understand how important it is to have reliable appliances that function effectively. We aim to provide great products and services that meet our customers' needs and expectations. To troubleshoot, remember to clean the filter after each dry cycle. If lint builds up or blocks the top filter, it can affect the drying process. Try not to open the door often while drying. For more information, you can visit https://www.lg.com/us/support/help-library/lg-washcombo-problems-with-drying-performance--20153696884145#. If you need further assistance, feel free to reach out to us on social media @LGUSSupport. ^Juvy LG

  • Cons mentioned:
    Dry time

    Rated 1 out of 5 stars

    DON’T BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This all in one unit didn’t work for me at all! It literally took forever to wash/dry a load. More than once I started a wash/dry load before going to bed only to wake up with it still drying the next morning. I couldn’t stand how long it took to wash/dry a load of clothes. Plus the drying was different than a regular vented dryer. Most of the time the clothes weren’t fully dry. I returned it!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Melissa. Thank you for sharing your feedback on the LG Wash Combo (WM6998HBA) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. Check the inlet valves and water hoses and clean the drain filter to fix this. For more details, visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy LG

  • Rated 2 out of 5 stars

    OPEN BOX was defective.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this model that had been returned by someone else. I was told it had been tested and was not refurbished. It did not work well and it was defective. Since it was not eligible for delivery, I also spent an extra $150 for someone to delivery and install. I wish I had been informed that there was no benefit to purchasing an "open box" item rather than a risk. I wasted $150 and not sure if an unopened box version will perform much better than this open box one. Disappointed I am $150 out of pocket after returning this.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Shelby. Thank you for sharing your experience with the LG washer dryer combo model WM6998HBA. For future purchases, it’s often beneficial to choose new items directly from the manufacturer or authorized retailers to ensure the best performance and support. If you are considering a new unit, purchasing a brand-new model can provide you with peace of mind and full warranty coverage.

      If you need assistance with selecting a new model or have any other questions, please send us a private message on our social media platform via @LGUSSupport. Our team will be happy to assist you in finding the right solution. We appreciate your feedback and are here to help. ^Sam LG

  • Rated 5 out of 5 stars

    FISRT Time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Th first time l applied for best credit card l was approved THE FISRT TIME)!! Unlike Lowe's l applied 3 time and nothing Thanks Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very happy with this unit. Was skeptical about it and didn’t think the dryer would work well because it’s on a 110 not 220 but I was definitely wrong. Great unit and well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    L G Wash and dryer combo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im so so happy with this wash and dryer , was expensive, but i loved ❤️❤️❤️❤️ I will recommend to all my friends and everyone 100% “Thank You!”

    I would recommend this to a friend
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