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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 785 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers often highlight the quiet operation, overall performance, and large capacity of the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload. Many appreciate its ease of use and stylish design. However, some customers have noted concerns regarding the detergent dispenser not draining completely, a lack of desired cycle options, and issues with unusual odors. A few customers reported problems with temperature and spin settings.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 784 reviews
  • Rated 5 out of 5 stars

    Beat machines on market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best machines ever! Clothes smell so good! Electric bill is lower. Replaced my 15 year old front loader

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best LG washmachine ever, super fast washing .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing! Bought this along with the dryer. Does a good job and offers several washing functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking washer. Very happy with the remote app and functionality. Everything is working as designed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG WASHER DRYER REVIEW

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buying and delivery experience, The quality and operation have been excellent!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    lemon model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash And nightmare ordered this lemon model and hot delivery on time , i started with very little load and in 2 minutes having error LE motor error , i contacted bestbuy immediately and told them to returned or refund as such it was in 15 day return policy they offered if i wanted to exchange with another, i was very disappointed and decided to go with samsung but unfortunately they cancelled my appointment without asking me and didn’t pickup LG lemon washer that was sitting in my house for two weeks, i try 20 thousand calls and finally was able to speak with Home service customer representative brittney and cynthia because those indian customer service representative know nothing and just waisted ny time for two weeks well i short home service was able to place appointment for just pickup LG and i didn’t want any other washer but just refund in my credit card and they picked up washer almost three weeks and more worse was my refund process because bestbuy isssue gift cards when i buy unfortunately i had to go store to solve my issue because call center was unable to respond

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand your situation and the challenges you've faced with the delivery, error issues, and the refund process for your LG WT8400CB washer. It sounds like this has been a difficult experience, and we truly appreciate your patience in working through it.

      To assist you further, we recommend reaching out to us directly through private message on Social Media @LGUSSupport, where we can review your case and help find a resolution. We want to ensure that this is addressed promptly and properly.
      https://www.bestbuy.com/site/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/6573546.p?skuId=6573546
      We look forward to working with you to resolve this issue.
      —Renzo LG

  • Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think I will ever go back to a front load. Large tub, very efficient, clothes are clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer and top brand

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer top notch from LG. It is a smart washer as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washing machine. Love the fact that various settings can be controlled / adjusted.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washes well- but get the Extended Warranty

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It washes well, but gets off balance and will repeat the wash cycle over and over. I didn't realize it until after the 4th round of it rewashing. Glad I got the warranty. It does have "AI" and can download an App to monitor wash cycles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review for washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and very happy with the quality of the washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer services.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer services, fast delivery and installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product, it's capabilities exceeded our expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful washer. One of the best appliances I have owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente marca

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it and machine. No me decepciona la marca Samsung, siempre recomendada

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and clean.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing it's fast and the clothes just smell cleaner than the Samsung I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color black and the huge drum tk fit a heavy load of clothes and towels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG -- Very Nice, As Always!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good! More options than we know what to do with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s been great. No problems with the install.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is great. Best Buy service is terrible. Still waiting on a return call from GM or corporate. Not sure how you guys run things but to not reach back out to upset patrons isn’t the way

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Keith. Thank you for sharing your experience with us. We understand the importance of having your LG Washer (WT8400CW) model supported properly after purchase, and we’re glad to hear the product itself is working well for you.

      To keep your washer performing at its best, one helpful step is to run the Tub Clean cycle regularly. This can be done by selecting Tub Clean on the control panel and running it with no laundry inside—using liquid bleach or a washing machine cleaner if desired. This helps maintain optimal performance and prevents buildup. For more guidance, visit https://www.lg.com/us/support/help-library/lg-top-load-washer-cleaning-and-maintenance-guide--20152385368911. If you need further assistance with your case, kindly send us an email at [email protected] so we can provide additional support. ^Juvy LG

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