Customer Ratings & Reviews

I wouldn't ever purchase a cell phone without adding the Best Buy 1-Year Accidental Geek Squad Coverage! I cannot tell you how this has saved my hinny time and time again! There is never any hassle, or issues when needed to deal with the Best Buy Support Staff - Even when it's needing to be replaced due to my forgetting it in my pocket when I jumped into the pool! Talk about well worth the $$$!

For over one weeks finding this cell phone was easy, but the experience I had at Best Buy was and has always been wonderful. The employees that helped me was very knowledgeable of this product and past products I've purchased. I would like to thank Mr.Ben in the Geek Squad Dept and Ms. Shanta in the moblie Dept. Thank you Best Buy and thanks for your employees.

Never be w/o Geek Squad protection; even for a cheap phone...1 yr. is good. Just Best Buy needs to go back to being better to deal with as far as returning a phone that breaks&ability to leave immediately with a new working phone!

I cannot tell you how much these plans have always been of benefit to our family & to insuring that we continue to have the electronics we want. Given that I have a teenager, I love feeling confident that if anything whatsoever happens that I'll be able to get his phone replaced - should he be anywhere near as accident prone as his mother! :)

Any android phone bought at Best Buy needs the protection, if you drop your phone a lot or has hardware issues. Like most phones due. Buying an apple phone, Best Buy doesn't offer thru Best Buy. Worth the $50 for android phones.

Three times I have gone to geek squad. Twice for a tv and once for a PS4. All three times the employees at geek squad were very informative and helpful. They manage to help replace and fix all three of my devices smoothly.

Top notch service! And it's needed to give peace of mind if your phone should go out on you or anything close to it. I recommend this! And thanks to Quinton from the Woodridge/Darien store for offering it to me.

Very helpful indeed. Since I'm not that knowledgeable when it comes to computers and so on these people know exactly what to do.

I got the protection plan for my kids's electronics and it was definitely something worth getting. I took the tablet back with a cracked screen and got an exchange with no problems or questions.

Don't depend on using your phone number to have them look it up because if you have more than one plan they get them mixed up

I love the geek squad protection plans. So easy to use aslong as the tech or salesperson doing it is properly trained. I always recommend this to any friend buying electronic products at Best Buy

Best Buy is the only place I will get my cell phone insurance. The geek squad is complete coverage and very cheap! I'm a very happy pleased customer and will continue being a member.

I can't say enough about how much I enjoy having the protection plan when I buy something at Best Buy!

the protection plans at best buy are great--if something happens to your phone within 1 yr you will get another at no cost or low cost.

I swear by Geek Squad. I have no complaints. They have always been able to figure out the problem or be able to send me where I could get the electronics fixed.

The agent was so helpful to me in solving the problems I was having with virus protection.

I got it for my LG X Charge cellphone. I didn't get to use it and I have no issues with it...

This is a good thing to have just in case. I haven't had to use it yet for the product I got it for. But it's a really good service.

Who would expect the geek squad to be this great! I recommend every one gets it.

the protections plans are great--if something happens to your phone you will get another at low or no cost...