Customer Ratings & Reviews

Haven't needed but wasn't much Incase need. For my Lenovo laptop

Bestbuy warranties are so cheap and very easy to claim. Lifesavers.

I’m writing this after a year of my repair. (At the time I was a month away from moving out of state.) I went to bestbuy geek squad to get my laptop battery fixed. It took them about 2 or 3 weeks to get it repaired. After I went back to pick it up, my charger was different and wasn’t the one that came with the laptop(which is Dell). I asked what happened to it and they didn’t know. So they gave another one which was from HP and not dell. At the time, I also notice that the right side of the pc near the track pad was a little bent. As if something was swollen or wouldn’t fit. Ever since that I’ve had many performance and battery problems. I CANT EVEM USE IT WITHOUT A POWER CABLE BECAUSE IT WONT RECOGNIZE THE BATTERY. I’m gonna try to get support again. I don’t think this is supposed to happen.

Really good computer with fast processor and quality screen loads any game and program.

Always have to have geek squad protection! Dont stress over accidents geek squad got your back!

Seriously, if your going to spend $2000 on a laptop, its probably a good idea to get insurance on it, cause you never know, and who wants to eat 2 grand, lol.

Definitely love having geek squad to help me when i need it

Never used because I didn’t know how it worked called several times to get help with no reply.

Best laptops ever ❤️. My Daughter loves the touch screen!

Buy this. Use this. You will never regret it. I never have.

I was extremely disappointed to learn that i had to pay best buy to ship my pc to HP for repair while PC was still under warranty. It makes no sense when HP will send me a box and a shipping label to send it to them for free! What sense does it make to add Geek Squad as a middle man when HP covers the shipping and does the repair? it’s an absolute waste of money to pay geek squad to do something that HP did for me directly for free!!

I feel confident with purchasing this protection plan

Geek squad is easy tonise sometimes. Well see how thos experience goes. It is nice to have some added protection.

Excellent service and fast much better to have thnaks

The agents were not clear in what the “warranty” covered before purchasing. I’ve had the laptop I purchased with this warranty for only a year and have already experienced screen black outs, having my files deleted, and a variety of glitches that have gone unaddressed. When attempting to bring it in I was told if it was a software issue it is likely that I caused it and would have to pay an additional $200 just to have it looked at with no guarantee it would be fixed. Mind you I am doctoral student at the moment and have used this laptop for nothing but school purposes. Disappointed in the lack of assistance in figuring out the problem and fixing it as this has been an expensive purchase.

Excellent service and Item The salesman is a super intelligent and professional

So glad i got this. I mean why would you not get the warranty.

One of those things you feel like you should get and don't want to have to use

Safety matters, with Geek Squad I feel more comfortable.

I purchased this warranty for 3 years and now when it is not even close to 2 years they just cancelled without any further explanation even when I paid $319.99 dlls for 3 years.... They alleged the blue color code I purchase could expire without any warning???? I have been trying to speak with Geed Squad for 2 weeks and they are all useless over the phone & even on the chat windows... Noone can help me and tell me why they cancel the warranty on my daughters laptop. The worse part is that i also bought a 2nd laptop and 2nd coverage for my other daughter so I am afraid of another scam in the future... WHAT A BIG FIASCO ... They have made me waste days and phone calls for these weeks and NOONE can resolve the problem and get back to me...