Customer Ratings & Reviews

Okay, the end result with geek squad was excellent. After 3 visits for same issue, they refunded me & we upgraded. I also have the other type of insurance they offer for labor, I believe. Whatever they offer, I buy it because I can't afford a $2000 computer for a teen every year & none of us knows much about fixing them. I expect a new computer for a teen to last 3 years. Hope so! The 1st 2 visits werent ideal because they didnt solve the issue. Finally the young, professional manager got involved & solved issue. Very nice. The 1st visit was frustrating, because 1 geek told me ALL the gr8 things they would do to repair & clean it & sold me $150 parts ;( but then another, less invested, geek worked on it & didn't do half of what #1 promised, so we ended up going back twice more. $$They sold me a removeable hard drive, so they COULD fix it but they didn't move the hard drive contents over at all on that 1st FIVE DAY repair job (as promised by #1), so we had to go back a 2nd time to sit there & have them show us how to do it ourselves & our teen then did it with their guidance for 2 hours at their counter (with an appointment). They were kind & helpful each visit. Like most places, every tech is different, some superior but overall they were helpful. I was VERY happy with their final solution, once a young, professional MANAGER stepped in, miraculously, thank God! Unless you can repair computers yourself, buy BOTH types of insurance they offer: the Geek Squad protection & the Labor(?) Plan. On the $2000 computer, both of those cost about $550 and 1 of the insurances covers any electronic item he owns, they SAID, even? if not purchased at BB. I hope they told me that correctly, because it is difficult to understand what each really covers, as they offered no detailed plan info & I did ask for it. The labor+(?) plan has to be renewed annually, btw. It's not cheap but for US it has been worth it.

This is my starter PC and had to for 2 years and had no problems yet. It's a good pc for starters that has a budget for their gaming setup.

Just having a protection service is always useful, so i think this is awesome.

Hopefully I don't need this service but bought it anyway.

One of the greatest PCs I bought. Works really well. Works fast and well. Doesn't make too much Noice. Got it for a good price and performance really good for that price.

Easy setup. Package professionally. Easy installation. Perfect upgrade

Great Service!!! I was able to get a new desktop after my first one got damaged.

This was a gift for my oldest grandson he got this for birthday and he loves it

I have enjoyed the new computer, I use it for gaming and playing around with 3d modeling and scene design in an online community. The graphics have been great and I have no issues with lag at all.

Very basic desktop but works great! It uses a display port not hdmi, and you will need a WiFi adapter. The updates will take a while, due to how outdated the system is but is really good desktop.

Good value in case that you doubt anything about your computer.

Geek squad service is great. I always buy the services because most of the things I get in Best Buy are electronics for my grandson or me. Have used their services twice and they solved my problems right away.

I hope I don’t need to use this but it’s always nice to have and puts my mind at ease

Thanks Best Buy for the opportunity to buy the black ink loved it

Fantastic service I've had to use before and they did a great job at figuring out my problem

Agents wrote computer comparisons for me as a reference guide in making my final decision on a computer purchase

The best warranty program for the price,you cannot get it anywhere else.

When purchasing big thing I always purchase a warranty good to had.

Love geek squad because of what they offer also the computer is great

The team knows and cares for your IT needs, including drivers, patches, and OS configurations. They know how to troubleshoot and use their devices to help you. Five stars to them, as I work with elderly people who cannot handle the stress of setting up, configuring, and upgrading OS, storage, and recovery processes.